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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
July 30, 2021
The salesman was awesome the experience was 2nd to none process was very efficient. I was most definitely tecommend this dealership to acquaintances and friend process was very efficient. I was most definitely tecommend this dealership to acquaintances and friend More
by johnnybyers10
Verified Customer
July 29, 2021
Originally when my husband and I were looking for a new car, we had no intentions of going with a Kia, because we didn't know anything about them, however we went looking anyway just to see. David Autry w car, we had no intentions of going with a Kia, because we didn't know anything about them, however we went looking anyway just to see. David Autry was great!! From the time we met to the time we left we never felt pressured to buy, we only got great information from him regarding the company and also the particular vehicle we ended up buying, the Soul. The whole dealership experience was great! More
by DANIMC924
Employees Worked With
July 29, 2021
I have always been happy with the service I get from Rusty Wallace KIA. This is the third car that I have bought from them and I am sure it won’t be the last. Rusty Wallace KIA. This is the third car that I have bought from them and I am sure it won’t be the last. More
by BRENTBORRESON
July 29, 2021
Rusty Wallace Kia Alcoa continues to provide excellent service, and it begins with Jenna Mayes. Jenna's professionalism, customer service skills, and Jenna's commitment to making the customer feel welcome service, and it begins with Jenna Mayes. Jenna's professionalism, customer service skills, and Jenna's commitment to making the customer feel welcome, and completely satisfied with the end results is why my family and I continue to buy and have our vehicles serviced at Rusty Wallace Kia Alcoa. Thank you Jenna Mayes for all you do. Great job!! More
by michael.lardiero
Employees Worked With
Jenna Mayes
July 28, 2021
Dylan made my experience finding a vehicle the best I could have asked for. Great personality, friendly, and made such an important decision seem very easy. He answered all of my questions and was very p could have asked for. Great personality, friendly, and made such an important decision seem very easy. He answered all of my questions and was very patient giving me all the time I needed. He even stayed past closing hours to make sure I knew how to operate all of the controls before leaving and told me to call him anytime with questions. Dylan and the staff were so helpful and friendly and I highly recommend them. More
by JM9603
July 28, 2021
The amount of care this KIA dealership put in for me what amazing customer service and a lot of respect. I am new to the area and this was an amazing first experience. amazing customer service and a lot of respect. I am new to the area and this was an amazing first experience. More
by jhstevens99
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 28, 2021
An amazing service department. They listened and understood my concerns and addressed them properly. As of today, all of the issues have been completely resolved understood my concerns and addressed them properly. As of today, all of the issues have been completely resolved More
by MMAH2697
Employees Worked With
Brad
July 28, 2021
Will and Aubrey were great to work with. The car needed a paint touch up and the air was not working correctly. We were told that all of that would be taken care of so we are hoping everything is fixed corre paint touch up and the air was not working correctly. We were told that all of that would be taken care of so we are hoping everything is fixed correctly. Not 24 hours after buying the car we found that it had almost no oil in it and my husband had to go buy 3 quarts of oil to put in it just to make it back to the dealership to have the paint touch up. Hopefully it has not done any damage to the car by being so low of oil. The car is at the service center now so we are hoping everything is fixed correctly and we have not purchased a lemon. Will and Aubrey were very nice and helpful. More
by keetond
July 28, 2021
Jenna and Corey are awesome to work with. I had to bring my car in for a recall when scheduled the appointment I was told it would be 1 to 1 1/2 hours. It took les than 30 minutes!!! Great job my car in for a recall when scheduled the appointment I was told it would be 1 to 1 1/2 hours. It took les than 30 minutes!!! Great job More
by travelingwolf2
Employees Worked With
Jenna Mayes, Corey Husketh
