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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
July 17, 2021
My appt time was honored. They called me by name, my car was inspected top to back, they explained in detail the work that was done. I liked it! was inspected top to back, they explained in detail the work that was done. I liked it! More
by Bgroat
Verified CustomerEmployees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 17, 2021
exceptionally excellent service. On recalls very exceptionally excellent service. On recalls very efficient. Very friendly lady got me checked in. The free refreshments were a very nice gesture. Ama exceptionally excellent service. On recalls very efficient. Very friendly lady got me checked in. The free refreshments were a very nice gesture. Amazing experience Thank you More
by CHERYLHAYNE2828
Employees Worked With
Other Employees :
Brandon Chaffins, Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 17, 2021
Very poor workmanship and customer service. They damaged my car and killed the battery. Tried to charge me for the battery still had to replace it but it was warranted. Tried to give me the car back with da my car and killed the battery. Tried to charge me for the battery still had to replace it but it was warranted. Tried to give me the car back with damage still having other issues. More
by gumm.michael
Employees Worked With
ALEX FERRER
July 16, 2021
Always personal. Usually had someone to wait on me right away. Service dept.did what was promised. Keep me informed of my next due date for service away. Service dept.did what was promised. Keep me informed of my next due date for service More
by NORTHSHOREGUY41
Employees Worked With
Terry Clark..salesman, Jenna Mayes
July 16, 2021
My service appointment was amazing. Very knowledgeable employees. Work was completed to the max in just over an hour. Corey was great at explaining the work done. employees. Work was completed to the max in just over an hour. Corey was great at explaining the work done. More
by XRAYGUYTENN
Employees Worked With
Corey Husketh
July 16, 2021
Rusty Wallace Kia in Alcoa is the best just bought my 4th Kia from them and always takes care of everything quickly and treats you like family I will always use Rusty Wallace Kia from them and always takes care of everything quickly and treats you like family I will always use Rusty Wallace More
by bobbynknox
July 16, 2021
This dealership is good, but you have to be aware of the way they have to keep things running somewhat smoothly.they are short of space and easy access to the new car area. way they have to keep things running somewhat smoothly.they are short of space and easy access to the new car area. More
by rlg4510jas
Employees Worked With
Brandon Chaffins, Clay Magee
July 16, 2021
Friendly staff, and knowledgeable about all their cars. They helped me get the exact car I wanted and didn’t try talking me into a car I didn’t want. They helped me get the exact car I wanted and didn’t try talking me into a car I didn’t want. More
by Tmetz19
Employees Worked With
Brandon Chaffins, Dylan Hatula
July 16, 2021
Greg Taylor and RWK Alcoa are amazing! He was kind, accommodating, and went out of his way to find us exactly what we needed and walk us through every step of the process. accommodating, and went out of his way to find us exactly what we needed and walk us through every step of the process. More
by lindaanncrutchfield
Employees Worked With
Greg Taylor, Ron. 5 stars, Brandon Chaffins
July 15, 2021
Thanks to David Autry — He was a pleasure to work with. Shot straight and bent over backwards to answer all my questions and went out of his way to help meet my needs. Excellent experience overall. I've ne Shot straight and bent over backwards to answer all my questions and went out of his way to help meet my needs. Excellent experience overall. I've never had an easier time buying a vehicle. More
by TWALKER100
