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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
July 15, 2021
Great service and timely. Sales person was good and informative. Internet was not connecting so that needs improvement. Great snacks! Keep up the great work! informative. Internet was not connecting so that needs improvement. Great snacks! Keep up the great work! More
by ALAYNE_BOWMAN
Verified CustomerEmployees Worked With
Jenna Mayes
July 15, 2021
Everyone in the service center is very friendly. They always make sure you are taken care of. I could never complain about the customer service. always make sure you are taken care of. I could never complain about the customer service. More
by BRIEMONET
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 15, 2021
They got me in and out in a timely manner. Took my computer to work while I waited but their internet was down, unfortunately. The service department couldn’t help that. computer to work while I waited but their internet was down, unfortunately. The service department couldn’t help that. More
by CLEE91
Employees Worked With
Corey Husketh
July 15, 2021
The service team and service techs are always top notch. I didn't used to allow a dealership to service my vehicles out of past experience. But their prices and service make it a pleasant experience. The wa I didn't used to allow a dealership to service my vehicles out of past experience. But their prices and service make it a pleasant experience. The waiting area is fantastic too with free drinks and snacks. More
by KRISTINBLACKBERG
Employees Worked With
Jenna Mayes
July 15, 2021
Nice waiting rooms, complimentary snacks and drinks, quick service, good customer service. The restrooms were clean and not cramped like most one person bathrooms. I’m satisfied. quick service, good customer service. The restrooms were clean and not cramped like most one person bathrooms. I’m satisfied. More
by darkangel71125
Employees Worked With
ALEX FERRER
July 15, 2021
Great people, great customer service. They were so backed up in the service dept., it was two weeks before I got my car back. Didnt know about two recalls on my car, until I had it towed in due to losing pow up in the service dept., it was two weeks before I got my car back. Didnt know about two recalls on my car, until I had it towed in due to losing power on the highway., and was informed few days later about the recall. The people are exceptional that work at KIA on Alcoa Highway, and go above taking care of the customer. More
by GINN2541
Employees Worked With
Jenna Mayes, Chase Cass
July 15, 2021
Great customer service Great service on my Great customer service Great service on my car Comfortable waiting area Professional Clean Great prices for service Explain details of car co Great customer service Great service on my car Comfortable waiting area Professional Clean Great prices for service Explain details of car condition / service preform on my car More
by NANCYGATZA
Employees Worked With
ALEX FERRER
July 15, 2021
That have great customer service. They are friendly and they go over what going on with car and they take the time to tell what needs to be done next. They are friendly they know you by name. they go over what going on with car and they take the time to tell what needs to be done next. They are friendly they know you by name. More
by SUNSETAVE27
Employees Worked With
Jenna Mayes
July 15, 2021
Had routine oil change and requested to have lights addressed. Driving down the road and they periodically go out. Felt wiring and other causes possible addressed. Driving down the road and they periodically go out. Felt wiring and other causes possible More
by Ms Bev
Employees Worked With
Jenna Mayes
