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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
July 12, 2021
Always great service! They keep you updated and comfortable while you wait. They always complete your worries or requests you have to check out on your car. comfortable while you wait. They always complete your worries or requests you have to check out on your car. More
by ashlynbhall23
Verified CustomerEmployees Worked With
Jenna Mayes
July 12, 2021
We had a fabulous experience working with Greg Taylor.He took care of us quickly and efficiently.The whole staff was great including management and financing.Thanks Rusty Wallace Kia!!! took care of us quickly and efficiently.The whole staff was great including management and financing.Thanks Rusty Wallace Kia!!! More
by harley_mom222
Employees Worked With
July 10, 2021
Excellent Courteous Service! I was greeted on arrival, no waiting. Always quick and efficent. Clean service and sales area. Concarns / questions always answered. Great to work with. waiting. Always quick and efficent. Clean service and sales area. Concarns / questions always answered. Great to work with. More
by BLCMOM
Employees Worked With
Other Employees :
Brandon Chaffins, Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
July 09, 2021
Very prompt in getting my service. Nice clean waiting room with lots of snacks. Thank you for washing my car. I will return for my next appointment. room with lots of snacks. Thank you for washing my car. I will return for my next appointment. More
by JOANN.JOHNSON132
Employees Worked With
ALEX FERRER
July 09, 2021
I have taken my Kia vehicle to this location for warranty work. Once the air bag light was on and they replaced a faulty part. This most recent time was a recall for reprogramming the car's main computer. work. Once the air bag light was on and they replaced a faulty part. This most recent time was a recall for reprogramming the car's main computer. More
by RB
Employees Worked With
Jenna Mayes
July 08, 2021
Excellent service. The female service person was great. She know her business. Will back over and over again. Thank you very much. Love this location! She know her business. Will back over and over again. Thank you very much. Love this location! More
by GETREEL123
Employees Worked With
Jenna Mayes
July 08, 2021
Great experience, Jenna helped more than I could have ask. She talked to the warranty company and kept me informed. Will recommend her to everyone ask. She talked to the warranty company and kept me informed. Will recommend her to everyone More
by Bmyers
Employees Worked With
Jenna Mayes
July 08, 2021
From the time I got there, the lady meet me and explained things to me. And when my car was finished she explained what they did. And she walked me to the car. She name was Jenna Mayes very sweet. things to me. And when my car was finished she explained what they did. And she walked me to the car. She name was Jenna Mayes very sweet. More
by BARB.ABARGO
Employees Worked With
Jenna Mayes
July 08, 2021
Even with an appointment, I was for over 2 hrs. Ridiculous. I am so tired of receiving recalls on my Kia Soul Probably will never have another kia Ridiculous. I am so tired of receiving recalls on my Kia Soul Probably will never have another kia More
by RKEATON1956
Employees Worked With
Unsure of who I spoke with
