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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
June 17, 2021
From the beginning, our experience was great. Ron Groves (our salesman) was awesome, he answered our questions, was polite, professional, and extremely helpful in assisting us with what we were trying to ac (our salesman) was awesome, he answered our questions, was polite, professional, and extremely helpful in assisting us with what we were trying to accomplish. Our finance manager was great as well. More
by dddull
Verified Customer
June 16, 2021
My car was had not been touched when I was scheduled to pick it up. Brandon gave me a car to drive home because I was dropped off. The delivered my car to my home when it was done. The service manager was pick it up. Brandon gave me a car to drive home because I was dropped off. The delivered my car to my home when it was done. The service manager was not on site. More
by Jmarbaugh
Employees Worked With
Brandon
June 15, 2021
The service team at Rusty Wallace Kia of Alcoa is what keeps me coming back. Having the use of a loaner vehicle, if necessary, or a snack in the waiting area are also great perks. By using genuine Kia par keeps me coming back. Having the use of a loaner vehicle, if necessary, or a snack in the waiting area are also great perks. By using genuine Kia parts my vehicle will be on the road for many more miles. More
by TAJOHNSON523
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
June 15, 2021
Customer service was excellent. BJ McNeely was very helpful in finding the car we needed! Everyone was very friendly and made us feel at home. helpful in finding the car we needed! Everyone was very friendly and made us feel at home. More
by vickiewbyrd
Employees Worked With
BJ McNeely, Brandon Chaffins, Clay Magee
June 15, 2021
Working with Alex makes the whole process quick and painless. It went exactly as I was told and my vehicle is working as it should with no cost to me under warranty. painless. It went exactly as I was told and my vehicle is working as it should with no cost to me under warranty. More
by MOWMANJOE
Employees Worked With
ALEX FERRER
June 15, 2021
These folks are great to deal with - hands down!! Recommend them to all! We had stopped just to look and the outstanding trade deal we were offered was too good to pass up! We love our new KIA!! Recommend them to all! We had stopped just to look and the outstanding trade deal we were offered was too good to pass up! We love our new KIA!! More
by LWAYNE06
June 14, 2021
Purchasing a new car was a positive experience. Terry Cook, the sales associate that worked with us, was courteous, helpful and patient. There was no pressure to make a decision before we were ready. Cook, the sales associate that worked with us, was courteous, helpful and patient. There was no pressure to make a decision before we were ready. More
by TN
Employees Worked With
June 14, 2021
They did a great job fixing my car. Unless i remembered the service guys name that had my car i could get no information about it. I was surprised that they could not simply look up my car and tell me wha the service guys name that had my car i could get no information about it. I was surprised that they could not simply look up my car and tell me what stage of repair it was in. More
by Richard.rochat
Employees Worked With
ALEX FERRER
June 14, 2021
Very quick to take care of my needs. Worked me in when there were no appointments available. Was in and out in 45 minutes. Will return when needing service there were no appointments available. Was in and out in 45 minutes. Will return when needing service More
by JMONDAY
Employees Worked With
Jenna Mayes
