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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
June 14, 2021
I purchased a new Kia Stinger, and when I was suppose to pick it up, it had been damaged over the weekend. The Staff at Rusty Wallace bent over backwards to find me a brand new one in Georgia. I appreciated pick it up, it had been damaged over the weekend. The Staff at Rusty Wallace bent over backwards to find me a brand new one in Georgia. I appreciated the way the staff took care of me on a new deal. It’s hard to find good people nowadays. I would recommend that dealership over anyone that I have purchased vehicles in the past!! Rusty Wallace in Alcoa Tennessee More
by staggs746
Verified CustomerEmployees Worked With
June 13, 2021
The staff at Rusty Wallace Kia are always professional and helpful. Jenna continues to provide excellent service and always has a positive attitude! Thank you for another positive experience! and helpful. Jenna continues to provide excellent service and always has a positive attitude! Thank you for another positive experience! More
by tmink00
Employees Worked With
Jenna Mayes
June 13, 2021
Great service! Professional and friendly. The service department very helpful explaining what was done to our vehicle. Jenna and Corey have always been very helpful. department very helpful explaining what was done to our vehicle. Jenna and Corey have always been very helpful. More
by Marthaoliver582
Employees Worked With
Jenna Mayes
June 12, 2021
BJ is always so responsive and professional and we appreciate his consistency and integrity! He does not always tell you what you want to hear, but he is a straight shooter with what he says. Clay t appreciate his consistency and integrity! He does not always tell you what you want to hear, but he is a straight shooter with what he says. Clay too is such a joy to work with and we do love our experiences working with this team. 5 times now !! More
by BOB.GRAY.JR
June 12, 2021
The salesman was very helpful in finding a car that met our specifications. He assisted us in negotiating a fair value for my trade in. our specifications. He assisted us in negotiating a fair value for my trade in. More
by joneslr4123
Employees Worked With
June 12, 2021
Alex in the service center is very professional, Alex in the service center is very professional, respectful, and courteous anytime he is present we always feel welcome and get our car back clean. Alex in the service center is very professional, respectful, and courteous anytime he is present we always feel welcome and get our car back clean. He makes it a joy to do business with Kia. More
by Ginger
Employees Worked With
ALEX FERRER
June 12, 2021
The service department is always friendly and quick to assist you when you arrive. They also go over everything that was done on your vehicle. assist you when you arrive. They also go over everything that was done on your vehicle. More
by RAYMONDBARNHART
Employees Worked With
Jenna Mayes
June 11, 2021
GREAT customer service! Great General Manager and service manager! Service starts with them, and they are the best! Have never had any issues with any vehicle I have brought in, and am pleased with all serv manager! Service starts with them, and they are the best! Have never had any issues with any vehicle I have brought in, and am pleased with all services fro. Oil change to complete engine repair! More
by bandbaileymom
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
June 11, 2021
This was our first time at this dealership. It was very accommodating. With all the snacks and drinks available. They also found a problem with our telluride we had no idea about, and are working on fixing accommodating. With all the snacks and drinks available. They also found a problem with our telluride we had no idea about, and are working on fixing it. Thank you! More
by Deanna Caudill
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
