Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,411 reviews
June 09, 2021
I only went in to check out the 2021 Sorentos. Garry was incredible! So patient and not the least bit pushy. We ended up leaving with a beautiful 2021 Sorento Hybrid. I highly recommend this dealership. Eve incredible! So patient and not the least bit pushy. We ended up leaving with a beautiful 2021 Sorento Hybrid. I highly recommend this dealership. Everyone was extremely nice and professional. More
by Brittany R.
Verified Customer
June 09, 2021
Amazing customer service from Ron. Really listened to what I wanted and didn't try to force me into anything. If I had any concerns or questions he answered them or found a solution. I would highly recom what I wanted and didn't try to force me into anything. If I had any concerns or questions he answered them or found a solution. I would highly recommend anyone looking for a Kia to talk to Ron at Kia Alcoa More
by b1m2galbraith
June 09, 2021
We flat out loved our experience at Rusty Wallace Kia! Aubrey was very thorough going over the vehicle we picked out. He is very knowledgeable and would recommend him to anyone. Brandon was very personabl Aubrey was very thorough going over the vehicle we picked out. He is very knowledgeable and would recommend him to anyone. Brandon was very personable and easy to work with as was Clay. He was very detailed and moved through our paperwork quickly and precisely while keeping our time in mind. A+ rating More
by AMANDAWALKER
June 08, 2021
Great customer service. You were able to get me the exact car with the exact features that I wanted. Thank you! Aubrey really came through for me. car with the exact features that I wanted. Thank you! Aubrey really came through for me. More
by rkjacobs
June 08, 2021
My salesman Terry Cook and his consultant Brandon Chaffins were engaged with my customer needs and concerns in discussions that resulted in this purchase. Rusty Wallace Kia Alcoa has a quality invent Chaffins were engaged with my customer needs and concerns in discussions that resulted in this purchase. Rusty Wallace Kia Alcoa has a quality inventory of new abs pre-owned cars to explore. More
by paulcschaefer
June 07, 2021
Excellent service, sales staff was helpful and helped me make find the right vehicle. Finance staff helped me understand my options, warranty, and similar information. make find the right vehicle. Finance staff helped me understand my options, warranty, and similar information. More
by JRIGGS00
June 07, 2021
I had a really good experience and Garry helped me out. He found me instantly and I didn't need to search for help. He was very knowledgeable and helpful to find something that would fit for our family. He found me instantly and I didn't need to search for help. He was very knowledgeable and helpful to find something that would fit for our family. More
by a.petrucelli27
June 07, 2021
Greg taylor was a pleasure to work with. Pleasant and knowledgeable. No pressure. Will gladly send him referrals and check with him for my next car. knowledgeable. No pressure. Will gladly send him referrals and check with him for my next car. More
by sbible.sb
June 06, 2021
Easy, fast, great, service. No complaints at all. The whole process has been a great experience. Will take my car back for more service in the future. whole process has been a great experience. Will take my car back for more service in the future. More
by harley.matthews0
Employees Worked With
Corey Husketh, Dylan Hatula
June 05, 2021
Ron is the best! He sold me my truck and did all the work. Best experience at a dealership. 10/10 on professionalism and customer service. work. Best experience at a dealership. 10/10 on professionalism and customer service. More
by PAM.SAMMONS15
Employees Worked With
Ron Groves , Brandon Chaffins, Clay Magee
