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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
March 12, 2021
Next day appointment for service. Prompt check in. Reasonable wait time for diagnosis and explanation of issue. Courteous service personnel. Excellent waiting area and amenities. Reasonable wait time for diagnosis and explanation of issue. Courteous service personnel. Excellent waiting area and amenities. More
by BACKNINE45
Verified CustomerEmployees Worked With
ALEX FERRER
March 12, 2021
I stopped by on a whim because I was nearby and told them that one of my side mirrors wasn't closing consistently. They were very busy so I wasn't sure if they would even be able to look at it. She told me that one of my side mirrors wasn't closing consistently. They were very busy so I wasn't sure if they would even be able to look at it. She told me to pull it in and they would look at it as soon as possible. Within 15-20 min they called me back out and told me the part was being ordered and they would call me as soon as it was in! Great customer service. More
by Ehunton
Employees Worked With
Jenna Mayes
March 12, 2021
Really nice and friendly staff!! They made my visit fast and made sure all request were met. Answer all my questions and any and all things I wanted to know about my car. and made sure all request were met. Answer all my questions and any and all things I wanted to know about my car. More
by Cathy
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 12, 2021
I'm always in and out in a timely manner. They are so friendly. They are fair priced. My car is always in better shape when I leave then when I came in. friendly. They are fair priced. My car is always in better shape when I leave then when I came in. More
by SARAB13.SB.SB
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 12, 2021
This dealership is very uncooperative in customer relations. Thanks to the treatment we have received at this dealership, we'll never own a Kia again. (We've owned three. Both our daughters own one. relations. Thanks to the treatment we have received at this dealership, we'll never own a Kia again. (We've owned three. Both our daughters own one. That's thee customers you are losing. More
by Rmurrell16
Employees Worked With
Bryan Kitts (refuses to return calls)
March 11, 2021
I made an online appointment for a recall on my Soul. I had to change the appointment several times due to conflicts, but the employees were courteous and helpful. had to change the appointment several times due to conflicts, but the employees were courteous and helpful. More
by EMMIES.MAMA
Employees Worked With
Jenna Mayes
March 11, 2021
I love this dealership. They have always gone above and beyond to help their customers. I will most definitely buy another car from them in the future. beyond to help their customers. I will most definitely buy another car from them in the future. More
by KRISTALJEAN5
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 11, 2021
They keep you informed about the progress and status of your car. They have friendly service. They are willing to help you with a loaner if need. Always doing anything they can to make the customer happy. your car. They have friendly service. They are willing to help you with a loaner if need. Always doing anything they can to make the customer happy. More
by SIMPSON519
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 11, 2021
It was a great experience ! Thank you. Service department did a great job and explained everything perfectly Corey is a great employee and did a wonderful job did a great job and explained everything perfectly Corey is a great employee and did a wonderful job More
by Steph8975
Employees Worked With
Corey Husketh
