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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
December 14, 2020
Process very easy. Salesman was very helpful. Love the care. Our only complaint was with the financing department regarding trying to get us to purchase the additional service contract. We almost walked o care. Our only complaint was with the financing department regarding trying to get us to purchase the additional service contract. We almost walked out over that. More
by LCLARK408
Verified Customer
December 12, 2020
I have purchased two cars from Rusty Wallace Kia of Alcoa. The sales and service staff were the reason for the second purchase. I trust the service team to maintain my vehicle. Alcoa. The sales and service staff were the reason for the second purchase. I trust the service team to maintain my vehicle. More
by TAJOHNSON523
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
December 11, 2020
Service was exceptional friendly ,helpful and serviced my car promptly. The waiting area was very clean I was very impressed with the dealership. And will be back car promptly. The waiting area was very clean I was very impressed with the dealership. And will be back More
by Jerry D Bailey
Employees Worked With
ALEX FERRER
December 10, 2020
Great Dealership. Everyone is friendly and very helpful. I have always had good service and would trade there again. I came for a recall on my car and the service was very fast. I have always had good service and would trade there again. I came for a recall on my car and the service was very fast. More
by jfjarnagin
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
December 10, 2020
It was good! The wait is a bit long! And we are busy should let people before they come over there that it’s going too be a wait so bring stuff to do while you wait!!! should let people before they come over there that it’s going too be a wait so bring stuff to do while you wait!!! More
by JANPERRY974
Employees Worked With
Brandon Chaffins
December 08, 2020
Always quality work. Waiting room is always clean and well stocked. Everyone is always friendly and efficient. Would recommend this KIA place to friends and family well stocked. Everyone is always friendly and efficient. Would recommend this KIA place to friends and family More
by TLMOOR5564
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
December 08, 2020
ok i was thinking real serious about maybe purchasing a suv from your dealership but after dealing with alec or alex in the service dept i think ill go elsewhere we didn't see eye to eye on my Kia van tha suv from your dealership but after dealing with alec or alex in the service dept i think ill go elsewhere we didn't see eye to eye on my Kia van that i had brought into find out what was wrong with it I'm not going to go into all the details about it I would not do business with that dealership sincerely Marie More
by Marie
Employees Worked With
ALEX FERRER
December 07, 2020
It was a good experience. Can't complain. Enjoyed the conversation and all of my questions were answered. He knew what I wanted and was helpful. conversation and all of my questions were answered. He knew what I wanted and was helpful. More
by amygalewoods
Employees Worked With
Other Employees :
Adam Fair, Brandon Chaffins, Dylan Hatula
