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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
November 23, 2020
We are repeat customers and we have been dealing with Brandon Chaffins and Aubrey chaffins. They are the best. No pressure sales. This is the only dealership that we have dealt with in 20 years. The serv Brandon Chaffins and Aubrey chaffins. They are the best. No pressure sales. This is the only dealership that we have dealt with in 20 years. The service department is the best. Everybody is ver professional and the best customer service that you could can get. More
by EREXWINKLE
Employees Worked With
Other Employees :
Denice Burris in finance 5 stars, Adam Fair, Brandon Chaffins, Jenna Mayes, Corey Husketh, ALEX FERRER
November 23, 2020
The dealership has a Friendly staff and Iwas given an estimated pick up time. Myvehicle was ready when promised and had been washed. I like that my car was backed into the parking space so that it was ea estimated pick up time. Myvehicle was ready when promised and had been washed. I like that my car was backed into the parking space so that it was easy to leave the service area. More
by smithconnie02
Verified CustomerEmployees Worked With
Adam Fair, Jenna Mayes
November 23, 2020
Greg Taylor is a Gem to work with. He really went above and beyond to make sure that we had the best Customer Service Experience! Some words to describe Greg is: marvelous, fantastic, clean, friendly and and beyond to make sure that we had the best Customer Service Experience! Some words to describe Greg is: marvelous, fantastic, clean, friendly and efficient. He is definitely a perfect 10! We plan on referring Greg to our family and friends. We want them to experience World Class Customer Service just as we have. Thank you so much Greg! More
by mariamessage
Employees Worked With
November 21, 2020
Austin is an amazing young salesman. I think you guys need to invest in him reaching his potential 👊🏼 You guys need to update the next section bc I didn’t work with any of them. Austin and Denise wher need to invest in him reaching his potential 👊🏼 You guys need to update the next section bc I didn’t work with any of them. Austin and Denise where the ones that took great care of me. 👍🏼 And this process takes too long and ask too many verifying questions. I did them because I care about Austin and his future! More
by john
Employees Worked With
Austin and Denise , Brandon Chaffins
November 21, 2020
I had a battery problem. They replaced the battery about a year ago. Recently it would not start so they replaced it with a new one. Hope this one works better. a year ago. Recently it would not start so they replaced it with a new one. Hope this one works better. More
by VOLSMOPAR
Employees Worked With
Jenna Mayes
November 20, 2020
Great place great people great service department. I love the waiting room has a lot to offer snacks coffee customers are always friendly. I love. Kia!!! the waiting room has a lot to offer snacks coffee customers are always friendly. I love. Kia!!! More
by MANGELS833
Employees Worked With
Jenna Mayes
November 20, 2020
The 2021 KIA Telluride is our second KIA from R.W. Of Alcoa. Great people from top down and fantastic salesman in Terry Cook. Great place to do business. Alcoa. Great people from top down and fantastic salesman in Terry Cook. Great place to do business. More
by lisa315
November 20, 2020
The service department was proactive when it came to replacing the engine in my Soul. I didn't have to argue with them or anything. Well satisfied replacing the engine in my Soul. I didn't have to argue with them or anything. Well satisfied More
by KEITHJOHNSN65
Employees Worked With
Jenna Mayes
November 19, 2020
I have been very pleased with the vehicle maintenance, attention, service and staff at Rusty Wallace Kia in Alcoa since I purchased my Kia Forte. attention, service and staff at Rusty Wallace Kia in Alcoa since I purchased my Kia Forte. More
by RIGREENE68
Employees Worked With
ALEX FERRER
