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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
November 09, 2020
The time it takes to get an oil change with an appointment, 1 hour and 45 minutes is excessive. I set outside for 1 hour before my vehicle was moved inside. I would be delighted to discuss at len appointment, 1 hour and 45 minutes is excessive. I set outside for 1 hour before my vehicle was moved inside. I would be delighted to discuss at length. This is my 2nd soul. Purchased first in 2011. The RWK double warranty is not worth the trouble. More
by Jim120461
Verified Customer
November 07, 2020
Corey Husketh was very kind & helpful throughout the process of my car troubles! The best customer service I have seen at Rusty Wallace Kia Alcoa. process of my car troubles! The best customer service I have seen at Rusty Wallace Kia Alcoa. More
by shayla
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
November 07, 2020
They were great about fixing my tire as soon as possible. I was in a loaner for less than 24 hours! They got it done quickky! I was in a loaner for less than 24 hours! They got it done quickky! More
by ITSNOTTHECOFFEE7
November 06, 2020
Corey has always been helpful. Always professional, knowledgeable , and kind. I bought my Kia at another location but choose the South location for service because they treat us like family. knowledgeable , and kind. I bought my Kia at another location but choose the South location for service because they treat us like family. More
by mudpup1111
Employees Worked With
Corey Husketh
November 06, 2020
I couldn’t have asked for a better experience when buying my Telluride. David, Brandon, and Clay represented the dealership superbly by being personable yet professional and efficient. I never felt pressured my Telluride. David, Brandon, and Clay represented the dealership superbly by being personable yet professional and efficient. I never felt pressured nor stressed as in some prior car buying experiences. I greatly appreciated the integrity and honesty displayed by each one of them. Would recommend the dealership to anyone. Thank you. I love my new SUV! More
by KRISKEV58
November 06, 2020
This is my third car from this dealership, and the customer service has been stellar each time!! My mother in law and I both bought from Bill on the same night!! Always an awesome experience! customer service has been stellar each time!! My mother in law and I both bought from Bill on the same night!! Always an awesome experience! More
by STACEYWYRICK01
November 06, 2020
You guys were great. Our purchase was smooth and easy. We had to wait several months due to covid 19, but other than that we were quite satisfied. We had to wait several months due to covid 19, but other than that we were quite satisfied. More
by CATHLEENPIETRZAK
November 06, 2020
Prompt and professional. Best lobby experience ever--great selections. Will never go to another dealer. Honored my ten percent off coupon from a Texas Kia dealer. ever--great selections. Will never go to another dealer. Honored my ten percent off coupon from a Texas Kia dealer. More
by lvbeetle
Employees Worked With
Jenna Mayes
November 05, 2020
This is my second vehicle from this dealership. I got exactly what I wanted for a good deal. I love my vehicle and I couldn't be happier. My parents love them and have purchased multiple vehicles from th exactly what I wanted for a good deal. I love my vehicle and I couldn't be happier. My parents love them and have purchased multiple vehicles from them as well. Best around hands down!! More
by chelsey0521
November 05, 2020
Very helpful and efficient service even when they were really busy. Really appreciated them answering all my questions and providing timely service. Look forward to going back again! really busy. Really appreciated them answering all my questions and providing timely service. Look forward to going back again! More
by GL
Employees Worked With
Jenna Mayes
