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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
Verified Customer
November 04, 2020
Very helpful. People were knowledgeable and very nice. Work on the vehicle took a little longer than I hoped but I was given a nice loaner car. Work on the vehicle took a little longer than I hoped but I was given a nice loaner car. More
by lum314
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
November 03, 2020
Excellent customer service from the service center. Jenna was great at getting me the maintenance my car needed. And keeping me on time and on with my day. was great at getting me the maintenance my car needed. And keeping me on time and on with my day. More
by TIFFANYHARRIS95
Employees Worked With
Jenna Mayes
November 03, 2020
Austin was great! Very helpful and friendly. If he didn't know something, he would find out. We also had an issue with a tire and it was remedied quickly by the Sales Dept. know something, he would find out. We also had an issue with a tire and it was remedied quickly by the Sales Dept. More
by ITSNOTTHECOFFEE7
November 03, 2020
I love my Kia Serento. I feel very comfortable bringing it in for service even during this horrible pandemic. The waiting area is very clean. I think Jenna and Austin are great and very friendly and profes it in for service even during this horrible pandemic. The waiting area is very clean. I think Jenna and Austin are great and very friendly and professional. I hope that I can depend on my Kia for a few more years. I want to thank Rusty Wallace in Louisville for excellent service. Five stars and more. More
by TNSupernana
Employees Worked With
Austin, Jenna Mayes, Corey Husketh, ALEX FERRER
November 02, 2020
Service is great as always but wait time is too long. I had an appointment & still waited over 1 hr & 1/2 for them to put part on that was ordered for brake light had an appointment & still waited over 1 hr & 1/2 for them to put part on that was ordered for brake light More
by jangriffin2
Employees Worked With
Jenna Mayes
November 02, 2020
Very knowledgeable, friendly staff. I felt like they really tried to work with me to get the best deal possible. Would definitely trade here again. really tried to work with me to get the best deal possible. Would definitely trade here again. More
by trm81961
November 02, 2020
The people was very professional. Once my car was diagnosed on what the problem was. My car was fixed in no time without any issues. I will recommend people to do business with Kia. diagnosed on what the problem was. My car was fixed in no time without any issues. I will recommend people to do business with Kia. More
by APRILHOUTCH903
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
November 02, 2020
Great quality of care. Jenna described in detail what would happen and then recapped the work performed appropriately. Waiting area was best I’ve seen. would happen and then recapped the work performed appropriately. Waiting area was best I’ve seen. More
by Ssignore08
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
