Rusty Wallace Kia Alcoa

Dealership was clean and everyone wore a mask. The salesman was very helpful and knowledgeable about the vehicle. It was a good experience. The salesman took the time to show us the workings of the ve salesman was very helpful and knowledgeable about the vehicle. It was a good experience. The salesman took the time to show us the workings of the vehicle and made himself available to answer any questions later that we may have. More

Gary was awesome. He was straight forward and honest with us. Highly recommend him. Overall everyone at the dealership was very helpful and was very professional And polite. Also we love our new telluride. us. Highly recommend him. Overall everyone at the dealership was very helpful and was very professional And polite. Also we love our new telluride. More

Everything was top-notch very professional everything . I would definitely recommend buying a car from from Rusty Wallace Kia and Alcoa Tennessee thank you Chris Alonso . I would definitely recommend buying a car from from Rusty Wallace Kia and Alcoa Tennessee thank you Chris Alonso . More

It was a great experience for buying a car. Greg Taylor is awesome, he is professional and fun . My Mother and I were treated like family. I absolutely love my new Soul, my family loves it too. I looked at is awesome, he is professional and fun . My Mother and I were treated like family. I absolutely love my new Soul, my family loves it too. I looked at other dealerships and I can tell you that Rusty Wallace Kia Alcoa is the best by far, all the way from Court the top man to the gentleman who detailed my car. I would highly recommend you give Greg a call if you are looking for a new vehicle, you will be pleasantly surprised how easy and seem less buying a new car can be. More

I was planning on writing corporate after dealing with KIA in Louisville, TN last week, but I decided it probably wouldn't do any good anyway, so I just left it alone. However today I received a text and KIA in Louisville, TN last week, but I decided it probably wouldn't do any good anyway, so I just left it alone. However today I received a text and an automated call from them asking me to review the service. Well first off, there was no service. Originally, I had made an appointment to come up and have a seal fixed for the FOURTH time on my 2017 KIA Forte still under warranty. Ever since I bought it brand new from KIA Oak Ridge, it has had this problem. One time, even my entire floor became soaked with rain water. At that point they had said it was something about the trunk seal. This problem has caused me several days off from work, plenty of gas and a few blown tail lights along with being pulled over for the blown tail lights because of all the moisture in the casings .I have had a swarm of ants make their way into the vehicle as well and no the windows and doors were not open, They got in somewhere wherever the water comes in from I am sure. So I had this appointment (I have used Louisville because it is closer than Oak Ridge, yet still over an hour away from my house), Took off work half day and drove up, only to be met by a snotty manager when I had also before coming mentioned the cd player has never worked right. Of course last time I took it up there, it suddenly worked and then later went back to crackling noises like static. So this manager asks me why I still play cd's anyway instead of an ipod or what ever new high tech stuff is out there. Then I said the whole point is that a brand new car should have a cd player that works, and he said, "It's not a brand new car" and I said it WAS A BRAND NEW CAR WHEN I BOUGHT IT!!! and the cd player didn't work right off and the tail lights have been a problem all along. So, anyway, I drove up for the appointment last week and they had me sit and wait and all for nothing. They came in and handed me a paper and said they have ordered the part after diagnosing the problem and that they will call me when the part comes in. How come every other time I have had an appointment they would already have the part ready and supposedly fix it? Why would they have to diagnose it if I told them what it is and you can see the water in the tail light and it has happened several times??? Matt Fischer was a good manager. It is too bad he is not there anymore. He cared about the customers. I was thinking of helping my daughter buy a new KIA but I won't be going there. I am still waiting for the part on this one .I don't know any of their names from that day but I believe it was Jenna who made my appointment that time. She was very friendly. More

Rusty Wallace Kia has the friendliest people working there I’ve had the privilege to buy a new car in more town and in Alcoa and could not have had better sales peoples to have worked with me to ensure there I’ve had the privilege to buy a new car in more town and in Alcoa and could not have had better sales peoples to have worked with me to ensure I got what I wanted I absolutely love my telluride I love it the room is amazing thanks guys More

Friendly, attentive sales and management teams do no one was pushy at all. Bill Raybourne answered all my questions and i would recommend him highly. was pushy at all. Bill Raybourne answered all my questions and i would recommend him highly. More

We had a wonderful experience and love our new car! Everyone was helpful and efficient. They were very kind to us and our children. Highly recommend! Everyone was helpful and efficient. They were very kind to us and our children. Highly recommend! More

Service staff is great but Sorento it’s self has been nothing but trouble. To many issues with this vehicle, won’t own another Kia nothing but trouble. To many issues with this vehicle, won’t own another Kia More

You are the most efficient , courteous and friendly team around ! I recommended you to a friend and she was very happy as well and will Continue coming to Rusty Wallace around ! I recommended you to a friend and she was very happy as well and will Continue coming to Rusty Wallace More