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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
August 05, 2020
Great buying experience! This was our first time dealing with Rusty Wallace Kia Alcoa. BJ, who we dealt with at a previous Kia dealership was the one to contact us when I used This was our first time dealing with Rusty Wallace Kia Alcoa. BJ, who we dealt with at a previous Kia dealership was the one to contact us when I used USAA's car buying service. We looked at three different Kia dealerships and due to our salesman BJ, Court the sales manager, Clay in finance, and the Brian the general manager, we had a great experience and worked a great deal on a trade in and on a new 2021 K5. More
by CPSALSMAN
Verified CustomerEmployees Worked With
Other Employees :
Clay Magee, Dylan Hatula
August 05, 2020
Outstanding dealership! From the moment you purchase your vehicle, down to the times you take it back for service! Great friendly people who care about you and take care of you! I just wish you would enfo vehicle, down to the times you take it back for service! Great friendly people who care about you and take care of you! I just wish you would enforce your mask requirements! More
by ckidd865
Employees Worked With
Brandon Chaffins, Jenna Mayes, Corey Husketh, ALEX FERRER
August 04, 2020
Great experience buying a car. The sales crew did a great job and made me and my wife feel comfortable and safe thank you sales crew. job and made me and my wife feel comfortable and safe thank you sales crew. More
by eric purgason
August 04, 2020
We had a bad experience the first time we went there but we wanted the Telluride so bad we gave them a second chance and Aubrey Chaffins came through. He wasn’t pushy and was incredibly knowledgeable about we wanted the Telluride so bad we gave them a second chance and Aubrey Chaffins came through. He wasn’t pushy and was incredibly knowledgeable about all the models. Couldn’t have asked for a better salesman. More
by ryan.Larson913
Employees Worked With
August 04, 2020
I had a very pleasant experience at Rusty Wallace Kia. We were assisted by Dylan, he was very accommodating and made us feel comfortable. I would definitely recommend to others. were assisted by Dylan, he was very accommodating and made us feel comfortable. I would definitely recommend to others. More
by KIRSTENWALCUTT
Employees Worked With
Clay Magee, Dylan Hatula
August 04, 2020
Great service and a great crew to work with. Made sure I knew everything going on and van was done on time. Will continue to come back faithfully. knew everything going on and van was done on time. Will continue to come back faithfully. More
by APUJOHNR
Employees Worked With
Corey Husketh, ALEX FERRER
August 03, 2020
My car had gotten towed in on a Monday and I was not getting any information when I called to check on it every day also my car was left at the end of the dealership with the doors unlocked if I had not getting any information when I called to check on it every day also my car was left at the end of the dealership with the doors unlocked if I had not walked up there I would not have been able to lock my door and secure it myself it took until Saturday to hear anything from my car and it was because I had called and they couldn't even find any information on it the gentleman who had been dealing with it all week was off that day so they finally found my car but that just shows that he wouldn't even have called me until he came back to work on Monday so yes I'm very disappointed because there was no communication and then my car was left unlocked More
by Donna hasskarl
August 02, 2020
This dealership went beyond any dealer we have ever dealt with. No pressure sales. We were lucky to have found Brandon who sold us 2 cars 10 years ago. His brother Aubrey showed us how to use every gadget on with. No pressure sales. We were lucky to have found Brandon who sold us 2 cars 10 years ago. His brother Aubrey showed us how to use every gadget on the car, even how to use the app on your phone. Brandon’s “family” dealership is just that. We were offered drinks, we met everyone who works there, they stayed late, my husband and the finance manager knew the same circle of friends from the past. Needless to say, we were extremely satisfied. We will buy from this dealership again and we will refer friends and family to them as well! More
by Sassysorento
August 02, 2020
The service was as great as usual for my oil change. They applied the discount and helped me with my driving side window that will be covered under warranty. applied the discount and helped me with my driving side window that will be covered under warranty. More
by AMEAGAN3
Employees Worked With
Jenna Mayes, Corey Husketh
August 02, 2020
Austin was fun to work with he handled our needs very well. Helped us get our new car ready and helped us get our items out of the car we were trading in. Overall a great experience well. Helped us get our new car ready and helped us get our items out of the car we were trading in. Overall a great experience More
by BK4789
Employees Worked With
Austin. Not sure about last name.. 5 stars
