Rusty Wallace Kia Alcoa

When calling or going for service every time to get the loaner vehicle set up it’s a hassle at first but Corey quickly got me in a loaner vehicle so I could be on my way to run errands while vehicle was be loaner vehicle set up it’s a hassle at first but Corey quickly got me in a loaner vehicle so I could be on my way to run errands while vehicle was being maintenanced thanks Corey! More

This is the second new car I have bought from Rust Wallace. They are very friendly and helpful.I would highly recommend them five stars all the way. Wallace. They are very friendly and helpful.I would highly recommend them five stars all the way. More

Traded a 2013 GMC Terrain SLT1 for a 2021 Seltos SX. Fair deal offered right away. Trade value of my 2013 Terrain was exactly what I expected based on research done on NADA and KBB values. Low pressure sales deal offered right away. Trade value of my 2013 Terrain was exactly what I expected based on research done on NADA and KBB values. Low pressure sales, honest and upfront. Salesman Bill Raybourne was professional and a it was a pleasure to work with him on my purchase. More

I have dealt with many vehicle dealerships over my lifetime but have never had one to care about you like this one AFTER you purchased the vehicle. lifetime but have never had one to care about you like this one AFTER you purchased the vehicle. More

Rusty Wallace Kia in Alcoa has always been our go to dealership. The service department is true to their word and dependable. The customer waiting area is 1st rate and set up for comfort. dealership. The service department is true to their word and dependable. The customer waiting area is 1st rate and set up for comfort. More

Excellent service and very friendly. Wouldn’t go anywhere else. Quick and easy to deal with. Makes you feel appreciated. You guys were great. Thanks guys. else. Quick and easy to deal with. Makes you feel appreciated. You guys were great. Thanks guys. More

I wasn’t pleased except my son did get free snacks. I had already paid before anyone told me that though. I lease a 2020 Telluride that I bought there. One of the selling points was with my oil change I coul already paid before anyone told me that though. I lease a 2020 Telluride that I bought there. One of the selling points was with my oil change I could have a loaner, that was a no, didn’t wash it, as salesman promised. As I got out of the car I told him my coupon had expired 10 days ago. Lady on the phone said advisor would have to approve, man checked me in said , we will take care of it. When I paid I was given a small discount but it was not coupon discount. I didn’t say anything but it bothered me. This pandemic has been hard and those small things matter to people right now. I will probably search around for my service next time. This was my 3rd visit. I waited a very long time the last visit and I had scheduled the appointment more than a week in advance. More

Cory was very courteous, helpful, and knowledgeable. I had some problems that needed looking into and he was very prompt on getting me a quote for the repairs. Very satisfied. had some problems that needed looking into and he was very prompt on getting me a quote for the repairs. Very satisfied. More

ALWAYS great experience Adam Fair, our salesman was very attentive to our needs, and the vehicle we purchased was just what we wanted! The things we needed corrected were han Adam Fair, our salesman was very attentive to our needs, and the vehicle we purchased was just what we wanted! The things we needed corrected were handled, and the info we received was right on the money! We saved a bunch, and this makes he last 3 cars all purchased here! More

Adam was awesome to deal with! Everyone there was very professional and helpful. I am glad I chose Rusty Wallace Kia of Alcoa! I will return! My only complaint is that the airbag light came on the day aft professional and helpful. I am glad I chose Rusty Wallace Kia of Alcoa! I will return! My only complaint is that the airbag light came on the day after I purchased my vehicle. More