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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
July 30, 2020
decided after paying 50$ for oil change to not come back for that service. I asked why it was so much more than coupon received in mail and got the government charges $11 to depose of oil. So why Don’t you for that service. I asked why it was so much more than coupon received in mail and got the government charges $11 to depose of oil. So why Don’t you make coupon $50. And you didn’t rotate tires cause I was told I needed new tires but what if I cannot afford new tires fur a while? Wouldn’t it be better to go ahead and rotate them while I’m there? More
by RWHAMMOND1
Verified CustomerEmployees Worked With
Don’t know peoples names but girl checked me in , Jenna Mayes
July 30, 2020
Everyone at Rusty Wallace Kia Alcoa have always treated us very good. The service department personnel are all courteous and all of our needs are met on every visit. us very good. The service department personnel are all courteous and all of our needs are met on every visit. More
by DNSELIASON11
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
July 30, 2020
Techs were great explain fees upfront! Repaired a product recall! Great experience!!! Felt safe everyone were wearing masks! I love my Kia and the service at Rusty Wallace.. Thank You Antoinette Lewis recall! Great experience!!! Felt safe everyone were wearing masks! I love my Kia and the service at Rusty Wallace.. Thank You Antoinette Lewis More
by ALEWIS6765
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
July 30, 2020
LOCATION: Good, easy to reach. BUILDING: Very clean, especially ladies room. STAFF: Courteous SALES REP: BJ, BUILDING: Very clean, especially ladies room. STAFF: Courteous SALES REP: BJ, Extremely friendly, met us in the parking lot, at the car as we drove up, offering to assist my disabled husband. Well spoken, extremely knowledgeable, answered our questions! Is definitely an asset to Rusty Wallace kIAp POP More
by DLSIMPSON2123
Employees Worked With
July 29, 2020
Great people at dealership traded 2020 Sedona ex back for 2021 Sedona sx which had all the features 2020 had 5000 miles not pleased with it very pleased with 2021 sx 2021 Sedona sx which had all the features 2020 had 5000 miles not pleased with it very pleased with 2021 sx More
by MOUNTAINWYNELL
Employees Worked With
Jenna Mayes is great gave me loaner for 4hours, Jenna Mayes
July 29, 2020
Fast service on my oil change! I appreciate Corey telling me about the potential situation with the other check that I had requested be done. telling me about the potential situation with the other check that I had requested be done. More
by thunkitty
Employees Worked With
Corey Husketh
July 29, 2020
We took our car in to be serviced and the staff were very professional, friendly and competent. Our vehicle was serviced within 22 mins from start to finish. Amazing job, thanks! professional, friendly and competent. Our vehicle was serviced within 22 mins from start to finish. Amazing job, thanks! More
by AJSSPEARING
Employees Worked With
ALEX FERRER
July 28, 2020
The people there have always been very kind & informative. My car is always taken well care of. They seem honest and trust worthy. I appreciate & love my Kia informative. My car is always taken well care of. They seem honest and trust worthy. I appreciate & love my Kia More
by CANDI.BARR95
Employees Worked With
Jenna Mayes
July 28, 2020
Timely service by an enthusiastic service writer with Timely service by an enthusiastic service writer with contact prior to appointment and follow up after service. A complementary car wash was done. Timely service by an enthusiastic service writer with contact prior to appointment and follow up after service. A complementary car wash was done. Service waiting area included complementary beverages and treats. More
by BOBMBRITTON
Employees Worked With
ALEX FERRER
