Rusty Wallace Kia Alcoa

Thanks to Terry Cook and everyone else, our car buying experience was a pleasure! They had just the Kia Sorento I wanted!Thanks to all guys! experience was a pleasure! They had just the Kia Sorento I wanted!Thanks to all guys! More

Customer service centric and courteous staff, but could use some improvement on listening to what the customer requests. For the 2nd time now, I have asked for an oil change and both times they performed a use some improvement on listening to what the customer requests. For the 2nd time now, I have asked for an oil change and both times they performed a tire rotation that adds an additional cost to my expected price. Maybe this is something I need to be more conscious about clarifying from now on when requesting service. Clean garage bay, but all loaner cars are consistently dirty and have offensive odors. Some seem really old and have issues like sloshy handling and brakes. Also, I'm 6'2", 300+lbs and drive a Telluride. My loaner vehicle was a older model Kia Soul. When they provide a courtesy wash, it is appreciated, but whatever system they use leaves streaks and spots to where my vehicle looks more dirty after I pick it up then when I dropped it off. For the car service work load this dealership has, I believe the staff does the best they can, and I appreciate the courtesy they show when trying to help customers. More

Aubrey Chaffins is always very helpful anytime we are in there. He and others worked with us so we could get the car we wanted. there. He and others worked with us so we could get the car we wanted. More

Everything went good. Only trouble was them getting in touch with me. Call would go directly to voicemail. Left no message. I had to keep calling them. Don’t know what the problem was. But car w touch with me. Call would go directly to voicemail. Left no message. I had to keep calling them. Don’t know what the problem was. But car was fixed fine. More

Austin was amazing! He took his time with me, helping me with multiple cars that I was interested in. He was very friendly and knowledgeable. He went above and beyond, working with the finance team to get m with multiple cars that I was interested in. He was very friendly and knowledgeable. He went above and beyond, working with the finance team to get me in a vehicle that I'd be approved for. I'll be recommending Austin & the the Kia team to all of my friends! And he's earned a customer for life! Thank you Austin! More

Salesman, Bill, was courteous and professional. he took the time to be sure we understand how to use all the features of our new car. Our new soul is a great looking car and fun to drive. the time to be sure we understand how to use all the features of our new car. Our new soul is a great looking car and fun to drive. More

Great employees here. We always feel welcome and taken care of. And the service is always done correctly and timely. I love the personal touch this crew gives! care of. And the service is always done correctly and timely. I love the personal touch this crew gives! More

This is the best dealer ship I've ever dealt with. They are very courteous and professional. The service was completed before the time allotted are very courteous and professional. The service was completed before the time allotted More

Very pleased with David and the easy buying process. The Sorrento handles very nicely and it seems I’m getting more to the gallon than my last car Sorrento handles very nicely and it seems I’m getting more to the gallon than my last car More

Excellent over the top customer service. Sales rep was amazing. Aubrey was simply amazing as he sold us 2 vehicles in one day. Everything was explained very clearly as we signed our paper work. The team d amazing. Aubrey was simply amazing as he sold us 2 vehicles in one day. Everything was explained very clearly as we signed our paper work. The team did everything they could to get us the very best deal. Will definitely return. More