Rusty Wallace Kia Alcoa

Needed a new battery My Kia was slow starting and I needed to get the battery replaced. The service center said to come right over and they worked me in. Great service, an My Kia was slow starting and I needed to get the battery replaced. The service center said to come right over and they worked me in. Great service, and very professional staff. More

Service qui k and efficient I was very pleased with my recent visit to the Service Department at Rusty Wallace Kia on Alcoa Highway. I needed an oil change and tire rotation and I was very pleased with my recent visit to the Service Department at Rusty Wallace Kia on Alcoa Highway. I needed an oil change and tire rotation and requested service was performed quickly and professionally, with service completed in time promised. I will definitely continue to bring my car to this service department in the future and can highly recommend them to anyone needing service on their car. More

Awesome experience I went looking for a Forte and drove away with a Forte. They gave me an awesome deal. This is my third Forte from them. Love it!!!! I went looking for a Forte and drove away with a Forte. They gave me an awesome deal. This is my third Forte from them. Love it!!!! More

Service Duane was super friendly and helpful! He went above and beyond my expectations and was very informative. I will definitely keep coming back. Customer Duane was super friendly and helpful! He went above and beyond my expectations and was very informative. I will definitely keep coming back. Customer experience was great. More

Jenna is great! Jenna was great about getting me in and out for my appointment. She explained my needs and why. I had an older patient with me that is on oxygen and Jenna was great about getting me in and out for my appointment. She explained my needs and why. I had an older patient with me that is on oxygen and she was very understanding that we needed to make it short and sweet. She took care of us. The service seems ok just a little pricey. I love my little Kia. You just need more parking space. It worries me that my car might get pinged up in such a small crowded area. I would be livid if that happened. More

Happy I was pleased with the service advisor he was very knowledgeable and courteous. Explained everything to me very good employee. He is an asset to your I was pleased with the service advisor he was very knowledgeable and courteous. Explained everything to me very good employee. He is an asset to your company. More

Scheduled oil Change Explained everything as needed,. Courteous, friendly staff, well stocked waiting room, clean rest room. Other thing done besides oil change, after exp Explained everything as needed,. Courteous, friendly staff, well stocked waiting room, clean rest room. Other thing done besides oil change, after explaining to me what was needed More

Excellent customer service I was treated with much respect, he listened to my complaints, I asked about my tags and what kind of screws that I needed. He just simply replied, " I was treated with much respect, he listened to my complaints, I asked about my tags and what kind of screws that I needed. He just simply replied, " oh, ms walker we can put this on for you." I felt like a queen. Just wonderful. Thank you'all! More

Very long When you have an appointment you have to wait a long time. I have an appointment for 730 they told me that people don’t come in till eight I was there When you have an appointment you have to wait a long time. I have an appointment for 730 they told me that people don’t come in till eight I was there until 930 9:45 waiting for my car there was four people came in after me they had your car done and out before I had mine. They were doing oil changes only thing mine had to do was a diagnostic test. I think they should learn to let people know what’s going on with your car and you should not have to sit and wait that long for your car. Especially when you have an appointment. More

Great Aubrey went beyond. Took his time to explain and show us all the new features our new car has. Including all the tech. A big thanks to him. And Clay Aubrey went beyond. Took his time to explain and show us all the new features our new car has. Including all the tech. A big thanks to him. And Clay added a nice surprise for us not ending his time on our new financing. Thankyou Clay More