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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
October 24, 2019
Prompt service; excellent scheduler((Helen?) Only complaint is that looking at the bill, I cannot determine whether the tires were rotated as requested.Otherwise, the service was good, yes good. Only complaint is that looking at the bill, I cannot determine whether the tires were rotated as requested.Otherwise, the service was good, yes good. More
by 20 optimal 18
Verified CustomerEmployees Worked With
Helen
October 24, 2019
Not that good Said they topped off my fluids and my windshield wiper fluid was not touched ? Charged me more than they said over the phone. Also said about an hour Said they topped off my fluids and my windshield wiper fluid was not touched ? Charged me more than they said over the phone. Also said about an hour for the oil change and ended up being there 2 hours More
by Jarred
Employees Worked With
DUANE GIBBS
October 24, 2019
Low pressure Tyler Kitts was upfront and honest. He was able to answer our questions and provide requested information quickly. Dealership followed through with th Tyler Kitts was upfront and honest. He was able to answer our questions and provide requested information quickly. Dealership followed through with their end of the deal. More
by DEACONM
Employees Worked With
October 24, 2019
Great service! Very friendly and honest. Dropped off the vehicle for service without an appointment and they fit me in no problem. They called me in a timely manner. Very friendly and honest. Dropped off the vehicle for service without an appointment and they fit me in no problem. They called me in a timely manner. More
by sqaush2040
Employees Worked With
DUANE GIBBS
October 23, 2019
Wonderful. I had a appointment. I pulled in to your lot. I am from Orlando Florida. I had a recall. They took me right away. Duane Gibbs came right up to me. Too I had a appointment. I pulled in to your lot. I am from Orlando Florida. I had a recall. They took me right away. Duane Gibbs came right up to me. Took care of everything I signed paperwork you tell me what I need it for my car wonderful man. Great place are you waking eyes I enjoyed bringing my automobile to Rusty Wallace Kia. More
by tinysportster
Employees Worked With
DUANE GIBBS
October 23, 2019
Never disappoints The folks here sure do know they're stuff. They always throughly explain what is done to your vehicle and do it in a timely manner. The waiting area i The folks here sure do know they're stuff. They always throughly explain what is done to your vehicle and do it in a timely manner. The waiting area is always clean and comfortable, and it also has snacks and drink provided! More
by ezellbryana
Employees Worked With
DUANE GIBBS
October 23, 2019
Recall replacement Came to rusty wallace to have two recalls taken care of and ended up having to have a whole motor swap done as well. Corey and Jenna were both top not Came to rusty wallace to have two recalls taken care of and ended up having to have a whole motor swap done as well. Corey and Jenna were both top notch and took good care of myself and my car. Thank you to both of you! You are amazing! More
by ACOVERT17
Employees Worked With
Jenna Mayes, Corey Husketh
October 23, 2019
On time Back up camera was not working,still under warranty so they replaced it with another camera.So far so good.The lady that waited on me,Jenna,was very n Back up camera was not working,still under warranty so they replaced it with another camera.So far so good.The lady that waited on me,Jenna,was very nice and took care of everything perfectly!! More
by MIKEWATSON
Employees Worked With
Jenna Mayes
October 23, 2019
Friendly staff. very professional Rusty Wallace Kia has great service. I feel confident that the work on my vehicle will be done by highly qualified professional's. They found a brake Rusty Wallace Kia has great service. I feel confident that the work on my vehicle will be done by highly qualified professional's. They found a brake light out that I wasn't even aware of. More
by ADDIERAPER
Employees Worked With
DUANE GIBBS
October 22, 2019
Ready for whatever winter brings with my Kia check up I bought my Kia at Rusty Wallace in Morristown. They have always treated me excellent. Now that we have moved to Maryville I am so happy and feel so I bought my Kia at Rusty Wallace in Morristown. They have always treated me excellent. Now that we have moved to Maryville I am so happy and feel so lucky to have a Kia dealership so close. I will now go to Louisville Kia for service. Thank you for a great experience yesterday and thank you for the nice waiting room where I enjoyed some cheddar fish crackers and cold water. More
by TNSupernana
Employees Worked With
Jenna Mayes
