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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
October 22, 2019
Great Service Went for oil change tire rotation Was quick easy didn’t try to sell you doe thing you didn’t need Great customer service & professional Went for oil change tire rotation Was quick easy didn’t try to sell you doe thing you didn’t need Great customer service & professional More
by csb602000
Verified CustomerEmployees Worked With
DUANE GIBBS
October 22, 2019
Always great service I always have great service at this location. I bring both of my vehicles here. The waiting area is always clean and accommodating and I appreciate th I always have great service at this location. I bring both of my vehicles here. The waiting area is always clean and accommodating and I appreciate the wifi! More
by Jmaples730
Employees Worked With
DUANE GIBBS
October 22, 2019
Routine Service Great service, did exactly as scheduled. Got me out in a timely manner. Showed/advised me some things that needed addressed. Would highly recommend th Great service, did exactly as scheduled. Got me out in a timely manner. Showed/advised me some things that needed addressed. Would highly recommend them. More
by CLASSIC56BYRD1
Employees Worked With
DUANE GIBBS
October 22, 2019
Replacement of window side plaques Brian Kitts authorized these replacements and I want to thank him, my soul looks brand new again. My confidence is restored in Kia and in this dealers Brian Kitts authorized these replacements and I want to thank him, my soul looks brand new again. My confidence is restored in Kia and in this dealership. More
by Huck58
Employees Worked With
Other Employees :
Terry, my salesman, is excellent and look forward to purchasing and new Soul in 2021, Jenna Mayes, Corey Husketh
October 21, 2019
Alcoa Kia service center is the best! My experience with the service center was as awesome as the day I purchased my Kia at Alcoa. Duane was great! Very personable and professional! My experience with the service center was as awesome as the day I purchased my Kia at Alcoa. Duane was great! Very personable and professional! More
by drasar79
Employees Worked With
DUANE GIBBS
October 21, 2019
Great Experience. This is the 5th car we have bought from BJ. Truly a great experience all the way around. As long as BJ is there, we will continue buying from Rusty This is the 5th car we have bought from BJ. Truly a great experience all the way around. As long as BJ is there, we will continue buying from Rusty Wallace Kia. More
by CKING18
Employees Worked With
October 20, 2019
Purchased a super fun Sportage I was looking for a low mileage, newer model SUV and Tyler took me right to 3 options that perfectly fit my criteria. There was absolutely no pressur I was looking for a low mileage, newer model SUV and Tyler took me right to 3 options that perfectly fit my criteria. There was absolutely no pressure, he was extremely knowledgeable of the features on each one and we wrapped up my purchase with a smooth finish. More
by Love my Sportage
October 20, 2019
Recall Service Representative explained what recall entailed and the amount on time it would take. In and out in the quoted time. Very pleased with service Service Representative explained what recall entailed and the amount on time it would take. In and out in the quoted time. Very pleased with service. More
by RAYEVELYN225
Employees Worked With
Jenna Mayes
October 20, 2019
Great Experience Everyone was very knowledgeable and willing to answer any questions. Greg Taylor really worked with us to get us in the car we wanted at a price we co Everyone was very knowledgeable and willing to answer any questions. Greg Taylor really worked with us to get us in the car we wanted at a price we could afford. I really appreciated the honest answers to my questions and not just telling me what I want to hear in order to make a sale. The people at this dealership really want you in a car that works for your needs and I would highly recommend them. More
by JC
Employees Worked With
October 19, 2019
Great service and very friendly Service was great very friendly all personnel very helpful all made us feel very welcome. I will buy another car when my other car lease in up. Service was great very friendly all personnel very helpful all made us feel very welcome. I will buy another car when my other car lease in up. More
by JYOUNG25
Employees Worked With
