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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
September 29, 2019
Great experience! Our salesman was Aubrey Chaffins. We gave him an idea of what we were thinking about buying and from there he showed us several vehicles, different mo Our salesman was Aubrey Chaffins. We gave him an idea of what we were thinking about buying and from there he showed us several vehicles, different models, and told us the differences in them. He is VERY knowledgeable about KIA autos. He answered any questions and actually pointed out things we had not thought about. After driving different KIAs we made our choice and the purchasing experience was also good. More
by JJAB923
Verified Customer
September 29, 2019
Lifelong Honda Fan We were driving to a Honda dealership to trade in our Honda Pilot for a newer model. At the last minute, we decided to pull in the Kia dealership to c We were driving to a Honda dealership to trade in our Honda Pilot for a newer model. At the last minute, we decided to pull in the Kia dealership to compare the Telluride to the Pilot. We really liked the Telluride and the different features. The dealership was great. No pressure other than the fact that they only had one Telluride in the trim we wanted. It was an easy process and it changed our mind sight from being solely Honda fans to branching out. More
by telluridefan
September 29, 2019
Very helpful Dylan was very helpful. I had only an hour and a half and needed to leave by 2:30 and they got everything done by 2:25. By far the smoothest vehicle Dylan was very helpful. I had only an hour and a half and needed to leave by 2:30 and they got everything done by 2:25. By far the smoothest vehicle transaction I’ve ever experienced. More
by DHENDRI61
Employees Worked With
Dylan Hattulat can’t remember the other two individuals names
September 29, 2019
Glad to be dealing with such professional people. We were treated with courtesy and felt like we were the most important people in the world. A loaner car was provided for us. We were waited on as soo We were treated with courtesy and felt like we were the most important people in the world. A loaner car was provided for us. We were waited on as soon as we arrived. Car was washed when repairs were finished.A complete multi-point inspection was completed and advised about future work that may be needed. More
by JANIEANDBUMPY
Employees Worked With
Jenna Mayes
September 29, 2019
Not a good day I was aggravated over the generic answers that I was giving to my questions. My appointment for a oil change was at 9:30 and I didn't get out of there I was aggravated over the generic answers that I was giving to my questions. My appointment for a oil change was at 9:30 and I didn't get out of there until 12:45 which made me late for work. More
by Jan J
Employees Worked With
DUANE GIBBS
September 29, 2019
Good experience Friendly and helpful.staff that was flexible and allowed under carriage inspection and changed the oil on the used car we were considering. Bought the Friendly and helpful.staff that was flexible and allowed under carriage inspection and changed the oil on the used car we were considering. Bought the car. More
by Jim
September 29, 2019
3 hours for an oil change and tire rotation is a long time. There were a lot of cars and people with the same appt time. We were there for 3 hours for an oil change and tire rotation. We ended up needing a tire There were a lot of cars and people with the same appt time. We were there for 3 hours for an oil change and tire rotation. We ended up needing a tire patched. The expectation set was 2 hours. More
by kngage
Employees Worked With
Jenna Mayes
September 29, 2019
New purchase BJ was very knowledgeable about the car we were interested in and showed us how everything worked He was able to answer any questions we had and also BJ was very knowledgeable about the car we were interested in and showed us how everything worked He was able to answer any questions we had and also worked with us throughout the whole process. More
by Rocky
Employees Worked With
September 29, 2019
Very good service. Everything went good Everything went good. Was done when they said. Duane was very nice. They even cleaned inside of my windshield for me. Waiting area was clean and had s Everything went good. Was done when they said. Duane was very nice. They even cleaned inside of my windshield for me. Waiting area was clean and had snacks and drinks. More
by LGLUNCE
Employees Worked With
DUANE GIBBS
September 29, 2019
Great David was very friendly and helpful with trying to get me the best deal possible. All around a great experience and would reccomend to anyone David was very friendly and helpful with trying to get me the best deal possible. All around a great experience and would reccomend to anyone More
by DYLANDD95
Employees Worked With
