Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,409 reviews
September 22, 2019
Favorite Dealership Rusty Wallace Kia of Alcoa always provides reliable and most importantly trustworthy service. As a woman I always question whether a repair shop is be Rusty Wallace Kia of Alcoa always provides reliable and most importantly trustworthy service. As a woman I always question whether a repair shop is being completely honest with what work needs to be done on my vehicle. I never have this concern when servicing my car. More
by jenae.anderson
Verified CustomerEmployees Worked With
Jenna Mayes
September 22, 2019
Great Service Everyone was very concerned about my problem.Jenna went over the top to see that my problem was corrected. The loaner car was in very good condition Everyone was very concerned about my problem.Jenna went over the top to see that my problem was corrected. The loaner car was in very good condition More
by brooksdonald88
Employees Worked With
Jenna Mayes, DUANE GIBBS, Corey Husketh
September 22, 2019
Got out faster than normal this time Finally got out of there in a normal promised time frame. They got backed up right after I got there so I barely made it before getting stuck all day. Finally got out of there in a normal promised time frame. They got backed up right after I got there so I barely made it before getting stuck all day. The salesman was helpful and informative. Prices are much better than Callahan location and Ted Russell. More
by 76steph
Employees Worked With
DUANE GIBBS
September 21, 2019
Timely and friendly Jenna was very friendly and kept me and my husband in the loop with what was going on. We would recommend this location to anyone. Jenna was very friendly and kept me and my husband in the loop with what was going on. We would recommend this location to anyone. More
by HAT625
Employees Worked With
Jenna Mayes
September 21, 2019
Pleasant car buying experience Had to buy another sportage. Got hit by a guy that ran stop sign. Had 3 professionals say the sportage saved my life. Love the car and have always bee Had to buy another sportage. Got hit by a guy that ran stop sign. Had 3 professionals say the sportage saved my life. Love the car and have always been pleased with rusty wallace sales and serviced More
by PEEPAWCHAZ
Employees Worked With
September 21, 2019
Maintenance Jenna was very helpful in explaining the process as well as giving me an accurate timeline for my oil change and tire rotation. Even got a much needed Jenna was very helpful in explaining the process as well as giving me an accurate timeline for my oil change and tire rotation. Even got a much needed rinse for my car. More
by MBUTLE10
Employees Worked With
Jenna Mayes
September 21, 2019
Oil chaange I was very happy with the ease of making an oil change appointment and how quickly I was in and out. The gentleman who checked me in said it would be I was very happy with the ease of making an oil change appointment and how quickly I was in and out. The gentleman who checked me in said it would be an hour to an hour and a half and I was out the door in 1 hour on the nose. The waiting room was clean and spacious, but the television was, in my opinion, too loud. More
by schrockmom
Employees Worked With
DUANE GIBBS
September 19, 2019
Good job kia Very happy with the work they did. On time as promised and reasonably priced.Jenna was very pleasant and professional. Courtesy car was super helpful Very happy with the work they did. On time as promised and reasonably priced.Jenna was very pleasant and professional. Courtesy car was super helpful as I had other appts to get to and waiting wasn’t an option. More
by KLABONTE321
Employees Worked With
Jenna Mayes
September 19, 2019
Did a Great job Overall happy with service provided. Excellent customer service finished on time and overall very satisfied. Will definitely bring my KIA hear again. Overall happy with service provided. Excellent customer service finished on time and overall very satisfied. Will definitely bring my KIA hear again. WOULD RECOMMEND FOR ALL SERVICE NEEDS. More
by KA
Employees Worked With
DUANE GIBBS
September 19, 2019
Great experience Duane was great! He kept me informed as things were going on. I had a lot done that day in my car so being in the loop was wonderful. Duane was great! He kept me informed as things were going on. I had a lot done that day in my car so being in the loop was wonderful. More
by e.highj
Employees Worked With
DUANE GIBBS
