Rusty Wallace Kia Alcoa

Replaced my key fob batteries in Minho! Replaced my key fob batteries in minutes. Were friendly and efficient! Lady in service center was prompt in assessing my problem and getting me to the Replaced my key fob batteries in minutes. Were friendly and efficient! Lady in service center was prompt in assessing my problem and getting me to the parts department! More

Best Service Experience Ever. Duane Gibbs was extremely professional and most helpful. I will definitely be buying my next vehicle at Rusty Wallace KIA Alcoa Hwy. Thanks Mr. Gibbs Duane Gibbs was extremely professional and most helpful. I will definitely be buying my next vehicle at Rusty Wallace KIA Alcoa Hwy. Thanks Mr. Gibbs More

Friendly and courteous. Jenna was very friendly and appearance was very professional. She kept us updates on our repair and mentioned oil change and tire rotation. It was a Jenna was very friendly and appearance was very professional. She kept us updates on our repair and mentioned oil change and tire rotation. It was a little early but was glad she mentioned it as we were already there. She gladly Used coupon on my phone. More

Speedy Great service. I was immediately assisted by jenna. she was friendly. She had the recall taken care of for me, that I didnt know about, and even h Great service. I was immediately assisted by jenna. she was friendly. She had the recall taken care of for me, that I didnt know about, and even had my car washed. (Which I was going to do that day any way, which saved me some time from not having to do it myself. Great experience. More

Quick, efficient and friendly. Needed new tires. They were very helpful in deciding which tires would be best. Staff kept me informed as to progress in replacing tires and with the Needed new tires. They were very helpful in deciding which tires would be best. Staff kept me informed as to progress in replacing tires and with the subsequent alignment. Will bring our other car here for same. More

Thankful Thank you so much for fixing the car and making sure I had a loaner so I could get to the hospital for my husbands test Thank you so much for fixing the car and making sure I had a loaner so I could get to the hospital for my husbands test More

Service I could hear a noise when I turned, they test drove my Sorento and new exactly. Jenna scheduled a service appointment and contacted my extended warran I could hear a noise when I turned, they test drove my Sorento and new exactly. Jenna scheduled a service appointment and contacted my extended warranty company and everything taking care of!! Jenna was absolutely wonderful, even set me up with a loaner for the day without me even having to ask. More

My car is using oil My oil light came on for the first time and it was 2 and half quarts low. So took it there and they had me come back 6 times and to tell me that was n My oil light came on for the first time and it was 2 and half quarts low. So took it there and they had me come back 6 times and to tell me that was normal, but it was under warranty the first time I took in but warranty was running out so I think they had no intention on fixing my car and I don't think that's normal usage. More

BEST EXPERIENCE IN CAR BUYING EVER My idea of getting in touch, by email, with Greg Taylor was the right one. Greg responded greatly to my desire for a low stress, low pressure, pleasan My idea of getting in touch, by email, with Greg Taylor was the right one. Greg responded greatly to my desire for a low stress, low pressure, pleasant car buying experience. He started off by carefully listening to out wants and needs, taking good notes. We than went to look at the vehicles that FIT our desire and budget, just as we asked. The wife and I was pleased to have purchase a 2020 KIA Forte that was truly exactly what we were looking for with NO pressure to go BIGGER or more expensive. This KIA Forte is just right and Greg knew with his questions and notes where to start. Joe and Kathy Maryville, Tennessee More

Everyone friendly... excellent service! Rusty Wallace Kia on Alcoa has ALWAYS been excellent to me as a customer. While having my service this last time, one of your mechanics came in with Rusty Wallace Kia on Alcoa has ALWAYS been excellent to me as a customer. While having my service this last time, one of your mechanics came in with 2 of my filters: air & cabin... they were terrible! We replaced them during that service! A picture (dirty air filters) are worth a thousand words! I can really tell the difference in my car cabin! Thank you again for your amazing service Rusty Wallace KIA! More