Rusty Wallace Kia Alcoa

I think the oil changes are over priced. The oil changes are to over priced. We had a Nissan Armada and they changed the oil and filter with Synthetic oil for $32.00 The oil changes are to over priced. We had a Nissan Armada and they changed the oil and filter with Synthetic oil for $32.00 More

Not quite up to usual I believe I was over charged and the service manager paid no attention to me. In the past I was told I did not need coupons because of my valued loyal I believe I was over charged and the service manager paid no attention to me. In the past I was told I did not need coupons because of my valued loyalty - this fellow was "never heard of such a thing" and cut me off. The sevice to my vehicle was fine other than I had a 8:15 appt and was not seen until 10:30 More

Our Kia soul was towed to the dealership Friday night and S Oor Kia soul was towed to the dealership Friday night and Saturday morning Jeana had it checked out and said the parts would be there Wednesday but we Oor Kia soul was towed to the dealership Friday night and Saturday morning Jeana had it checked out and said the parts would be there Wednesday but we upgraded to a2020 Soul the sales did a great job getting us the best deal More

Quality Service Brought vehicle in for a starter out. Happened to be 4th starter put in vehicle. Service dept provided a loaner vehicle. The exact arrive time of star Brought vehicle in for a starter out. Happened to be 4th starter put in vehicle. Service dept provided a loaner vehicle. The exact arrive time of starter was unknown. Technician found a bad pin in starter plug wire. Replaced starter and wiring hookup. Very courteous staff and kept me well informed More

Thank you BJ, Corey (or Kurt?)and Clay for helping with my visit to the Alcoa Rusty Wallace dealership. Thank you for the opportunity to be upgraded to a newer BJ, Corey (or Kurt?)and Clay for helping with my visit to the Alcoa Rusty Wallace dealership. Thank you for the opportunity to be upgraded to a newer vehicle. I hope we continue doing business with you soon. More

Best place to get a car hands down! Very helpful dealership they only have good quality cars and very good management. I would recommend Rusty Wallace Kia to my family and friends. Very Very helpful dealership they only have good quality cars and very good management. I would recommend Rusty Wallace Kia to my family and friends. Very satisfied with my new optima! More

Great service I am pleased with the help that I received from Rusty Wallace Kia on Alcoa Highway. I would use no one else. I have bought three cars there and we are I am pleased with the help that I received from Rusty Wallace Kia on Alcoa Highway. I would use no one else. I have bought three cars there and we are very pleased each time. More

First experience I just took my Stinger in for service for the first time. Everyone was very nice and efficient! They rotated the tires and changed an air filter along I just took my Stinger in for service for the first time. Everyone was very nice and efficient! They rotated the tires and changed an air filter along with the oil change. I was pleased with my experience. More

Worst service center hands down!!!! Horrible experience! They didn't rotate my wife's tires like I asked them too nor balance them as asked and then tell her that she needs new tires, wh Horrible experience! They didn't rotate my wife's tires like I asked them too nor balance them as asked and then tell her that she needs new tires, when she doesn't. Then the service manager has the audacity to tell me I don't respect the opinion of his technicians and that I gave him the wrong phone number to reach me at which I replied I think I know my phone number and he then replied well I wouldn't write it down wrong. Fast forward to the day after when we are looking at our paperwork from previous times. Tire depth says 5 at 21k and then the next at 26k says 7 for depth on tires. So somehow my wife's tires gained tread? Then the next service at 30k says they have went down to 5 again. Need I say more. We are told that the appt she made at 9 will take an hour and a half. She got a rental while the service was being done because that was part of our package and then she never hears back. I call after 2 hours at this point to get told by the service manager Kevin that her car hasn't been serviced bc she wasn't sitting there waiting, that people who take rentals and leave get pushed behind those that are leaving. I told him that's not how appts work. He then tells me that it's like a doctor's appt, that you hope to get seen at that time. I said, no you make an appt to get seen at that time or pretty darn close. I get told to have my wife come back around 12pm, which is another hour and some change after. This is now at 3 hours, not an hour and a half for an oil change, and tire rotation/balance, when the tire work wasn't even done. My wife gets a call and is told your car is being pulled around now. Come back and pick it up. She gets there and her car is still on the lift, with the hood raised and being worked on. I have had issues with this dealerships service department since we bought the car, but yesterday was by far the worst of them all. Overall I don't give this dealership a 1 on the 1 to 5 scale. The main manager of the dealership called to apologise and offered me a free oil change if I decided to come back. I'm sorry but one $50 oil change isn't going to make a customer come back after the service of your service department. The service department manager Kevin definitely needs to work on his customer service skills and put vehicles through based on their appointments, not bc someone is there waiting. I don't make appointments to hope to be seen 2 hours after the fact! More

Awesome, friendly, no wait They were really great, went above and beyond helping me, were patient, also was able to get my daughters a new car, thank you all They were really great, went above and beyond helping me, were patient, also was able to get my daughters a new car, thank you all More