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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
September 10, 2019
Awesome Jenna Mayes goes above and beyond to help, and the speed of service was great and your mechanics are very valuable as well as the rest of your staff. Jenna Mayes goes above and beyond to help, and the speed of service was great and your mechanics are very valuable as well as the rest of your staff. More
by JAXX862012
Verified CustomerEmployees Worked With
Jenna Mayes
September 10, 2019
New vehicle purchase Purchased “used” 2019. I realize not a “new from the lot purchase”, so there is no owner’s manual and greatly disappointed there is only only 1 keyfob Purchased “used” 2019. I realize not a “new from the lot purchase”, so there is no owner’s manual and greatly disappointed there is only only 1 keyfob. May I have a second for being a loyal customer? This is second vehicle I’ve purchased from Rusty Wallace- Alcoa... Thanks, T Don’t see Greg Popp listed below More
by Tina
Employees Worked With
Greg Popp
September 10, 2019
courteous service she was very helpful informative patient with us being deaf. she took time to communicate with us friendly and great attitude. my car s fixed and she was very helpful informative patient with us being deaf. she took time to communicate with us friendly and great attitude. my car s fixed and drove all the way back home with no problem More
by kellyallen2566
Employees Worked With
Jenna Mayes
September 10, 2019
Awesome Garry knew all about the car Did a great job telling me about the car and the features figure it out and found the model I wanted without me even know Garry knew all about the car Did a great job telling me about the car and the features figure it out and found the model I wanted without me even knowing what it was and was great to work with More
by Karen
Employees Worked With
September 10, 2019
first 'service' experience Jenna helped with our EPC warranty. The work was completed soon than expected and the vehicle looked so good when we picked it up. Thank you! Jenna helped with our EPC warranty. The work was completed soon than expected and the vehicle looked so good when we picked it up. Thank you! More
by ON.AJOURNEY
Employees Worked With
Jenna Mayes
September 10, 2019
Very knowledgeable Went in Greg showed me different Kia’s cars and picked out the one I wanted . Great salesman knew what he was talking about.Great Went in Greg showed me different Kia’s cars and picked out the one I wanted . Great salesman knew what he was talking about.Great More
by JFITZPATRICKJMF
Employees Worked With
September 09, 2019
Battery and Alternator from out of town Thanks for helping me get my car fix from out of town. Jenna did a wonderful job keeping me informed of the status of my service. Thanks for helping me get my car fix from out of town. Jenna did a wonderful job keeping me informed of the status of my service. More
by KATHRYNDUDLEY
Employees Worked With
Jenna Mayes
September 08, 2019
Superb Service I've never received such great service after the sell. From the General Manager to service department, Great people to do business with!! Love it, Aub I've never received such great service after the sell. From the General Manager to service department, Great people to do business with!! Love it, Aubrey was great More
by onexsbass
September 08, 2019
Overall good Having to go back next to weekend go get the trunk fixed. Jenna did a good job overall she even helped get a price on a spare tire and tire kit for me Having to go back next to weekend go get the trunk fixed. Jenna did a good job overall she even helped get a price on a spare tire and tire kit for me she also went through and explain what some of the extra parts that were in the trunk from the previous owner were. More
by ANGELMARIE929
Employees Worked With
Jenna Mayes
September 08, 2019
Jenna was great. Very personable and kind. Everyone was very kind and got my need taken care of quickly and efficiently. They even got my car done sooner than expected. I mainly dealt with Jenn Everyone was very kind and got my need taken care of quickly and efficiently. They even got my car done sooner than expected. I mainly dealt with Jenna but everyone that encountered was great. More
by heatherjo7854
Employees Worked With
Jenna Mayes
