Rusty Wallace Kia Alcoa

Second Soul Purchase Excellent customer service, Comfortable Environment, A+ for my Sales Person, very knowledgeable Will return for my next Kia. I have spread the word to Excellent customer service, Comfortable Environment, A+ for my Sales Person, very knowledgeable Will return for my next Kia. I have spread the word to my friends that Rusty Wallace Kia is where they need to go. More

Oil change and recall fix Took a bit longer than expected but all in all grest service. This was due to lunch time closure not anticipated. Still a good experience Took a bit longer than expected but all in all grest service. This was due to lunch time closure not anticipated. Still a good experience More

Purchased new soul Very helpful and prepared when i arrived. Friendly, no hassle or pressure, and informative. Bj was nice and friendly and before my parents look at a n Very helpful and prepared when i arrived. Friendly, no hassle or pressure, and informative. Bj was nice and friendly and before my parents look at a new vehicle as well. More

Best Service Experience Ever. The Service Tech Dewayne was GREAT!!! When we are ready to purchase a new vehicle, your dealership will be the first place we shop. Very satisfied wit The Service Tech Dewayne was GREAT!!! When we are ready to purchase a new vehicle, your dealership will be the first place we shop. Very satisfied with sales and service at Rusty Wallace Kia. More

Awesome Jenna is a very caring person very accommodating, passion & concerned for the customer.All the Service Department are real people not fake just to get Jenna is a very caring person very accommodating, passion & concerned for the customer.All the Service Department are real people not fake just to get the work. They only do what you want them to do. More

Great service of new 2020 Sportage Although I made an appointment, my loaner car was waiting for me when I arrived. The agent patiently got my information and allowed me to go on my w Although I made an appointment, my loaner car was waiting for me when I arrived. The agent patiently got my information and allowed me to go on my way almost immediately. They called to let me know that they were finished considerably sooner than I expected. I arrived to find a clean car and a great explanation of the services performed. Very pleased. More

Always a great experience Always take good care of my vehicle and are courteous and helpful during my visit. They make recommendations but do not push services unnecessarily o Always take good care of my vehicle and are courteous and helpful during my visit. They make recommendations but do not push services unnecessarily on their customers. Always take a reasonable amount of time to perform the services. More

Very little attention paid to vehicle sold We purchased a used 2012 Nissan Quest from this dealership. Within two weeks of owning the vehicle, the A/C compressor went out, costing over $900 to We purchased a used 2012 Nissan Quest from this dealership. Within two weeks of owning the vehicle, the A/C compressor went out, costing over $900 to repair, and the mass air flow sensor went bad. When I asked why the vehicle was sold with these issues present, I was told that the car didn't undergo their normal used car inspection before being sold. When I asked why we weren't informed of that, they said they "didn't know" that it hadn't been inspected. Not entirely certain how they knew then but didn't know earlier in the process. The one bright spot in all this was a sales manager who offered to comp the parts and labor to have the mass air flow sensor replaced, and to have the long-overdue inspection finally done. But upon getting the car back, it now has brand new suspension-related issues. Due to this and other reasons, I highly doubt the inspection was ever truly done (I left more details in my review for the Service department). I suppose the moral of the story is: if you buy a used car from this dealership, ask them if they've inspected the car at all, and ask to see the proof of it if they have. Definitely don't feel like I'm getting the full story on this vehicle, and don't know that I ever will. More

Quick easy oil change. Got me in quick and my service was done without a lengthy wait. Service people were very courteous and helpful. I really like the complimentary car wa Got me in quick and my service was done without a lengthy wait. Service people were very courteous and helpful. I really like the complimentary car wash. More

3rd car purchased wit BJ and great experience. 3rd car purchased from Kia and BJ. Easy process and great service. Will recommend and continue to purchase from Kia and BJ. He really took care of me 3rd car purchased from Kia and BJ. Easy process and great service. Will recommend and continue to purchase from Kia and BJ. He really took care of me and knew exactly what i wanted. Thanks More