Rusty Wallace Kia Alcoa

Great service Great price for oil changes. Wish it didn’t take an hour but worth the wait for the price of the synthetic oil change. Thanks Great price for oil changes. Wish it didn’t take an hour but worth the wait for the price of the synthetic oil change. Thanks More

Excellent service center Accommodating on date and time of service. In and out quickly. Good explanation of services performed and recommendation of future services. Love the Accommodating on date and time of service. In and out quickly. Good explanation of services performed and recommendation of future services. Love the service center at Rusty Wallace Alcoa Hwy More

Best buying experience ever! This was by far the best new car buying experience that I have ever encountered. Absolutely no pressure and great knowledge by the salesman. Salesmen This was by far the best new car buying experience that I have ever encountered. Absolutely no pressure and great knowledge by the salesman. Salesmen actually spent 15 minutes showing me all the details of the vehicle and even set up the Bluetooth for me. More

Slow for just checking the oil. There 2 hours. No where to sit. Wait area too small for the amount of people there. Was there just to have the oil checked for oil usage. There 2 hours. No where to sit. Wait area too small for the amount of people there. Was there just to have the oil checked for oil usage. More

Friendly, helpful associates. The only issue is with length of time waiting for service. I had an appointment, arrived a little early and there were still 6 cars in front of me an The only issue is with length of time waiting for service. I had an appointment, arrived a little early and there were still 6 cars in front of me and the wait for my completion was still over an hour. More

My husband was delighted with the service He usually goes to parkside but they set appointment past what we needed, well this was husbands first time to this location and he said the differenc He usually goes to parkside but they set appointment past what we needed, well this was husbands first time to this location and he said the difference was amazing.. believe he will choose this one from now on!! More

Friendly and efficient I found the staff and service providers to be friendly and their work to be efficient. I especially appreciated a willingness to take another look ba I found the staff and service providers to be friendly and their work to be efficient. I especially appreciated a willingness to take another look based on my feedback. More

Seatbelt Duane was less than helpful. I had an appointment and specifically requested a loaner. It even said it in my confirmation email. No loaner was avai Duane was less than helpful. I had an appointment and specifically requested a loaner. It even said it in my confirmation email. No loaner was available when I went at my scheduled time. Frustrating, but I understand it happens. All Duane said was “come back later.” I was not keen on that as the shop is not exactly convenient to just pop into to see if I can or can or can not be taken care of then. Chris caught on to the situation and took it from there. Scheduled an appointment and took care of me on the day I returned to get the work done. Kept me appraised of the status during the work and checked with me before they moved personal belongings inside the car. More

Crazy busy When making an appt on hold for extreme amounts of time-when someone answers their is a phone ringing and ringing in the background crazily. Same when When making an appt on hold for extreme amounts of time-when someone answers their is a phone ringing and ringing in the background crazily. Same when you are in the waiting area. Also, stop mailing me coupons! They don’t honor them! Save your postage. Thanks. More

Fantastic!!! These guys really are the most friendly and amazing people! We found the vehicle we were looking for and were able to come to a very reasonable price These guys really are the most friendly and amazing people! We found the vehicle we were looking for and were able to come to a very reasonable price and payment! I strongly recommend going to see these guys on your next vehicle purchase! More