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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
June 25, 2019
A great experience. Very professional employees in all depar My experience was a satisfying one. All employees were professional and courteous. They answered all my questions and met my needs from the sales pers My experience was a satisfying one. All employees were professional and courteous. They answered all my questions and met my needs from the sales person to the sales manager to the finance manager. I would recommend this dealership to anyone. They all took the time to make sure that I had the best service and vehicle. The paperwork gal was great too. My next vehicle will be from here too. More
by JJC534
Verified CustomerEmployees Worked With
Other Employees :
I don’t remember their names but they were all great and made a great impression. My fiancé was with me and was impressed too. All staff was knowledgeable in their areas of expertise. Teamwork was evident as well as pride in their work.
June 24, 2019
Wonderful Experience Second time purchasing from Rusty Wallace Kia. Excellent experience both times. Highly recommend them for your Kia purchase. Excellent customer se Second time purchasing from Rusty Wallace Kia. Excellent experience both times. Highly recommend them for your Kia purchase. Excellent customer service , sales people, and finance reps. More
by SMLANKFORD78
June 23, 2019
Oil change Everyone was friendly. The service was fast. They went above and beyond to make sure anyone waiting was comfortable. They didn’t just tell me somethin Everyone was friendly. The service was fast. They went above and beyond to make sure anyone waiting was comfortable. They didn’t just tell me something needed to be changed, they showed me what it was and explained why it needed to be changed. More
by jm
Employees Worked With
Jenna Mayes
June 23, 2019
Great service. I was kept informed the entire time. I've always had great service at Kia. Today was no exception to the rule. I was kept informed as to suggested repairs for today and items for future r I've always had great service at Kia. Today was no exception to the rule. I was kept informed as to suggested repairs for today and items for future repairs. More
by HYRNS.CARLA
Employees Worked With
Matt Fisher
June 23, 2019
Very well I was very pleased with everything. We really like our new car. Wehave always enjoyed the service we have received at Rusty Wallace Kia. That is the I was very pleased with everything. We really like our new car. Wehave always enjoyed the service we have received at Rusty Wallace Kia. That is the main reason we came back to buy another car there. Thank You! More
by DARWINPOTTS
June 22, 2019
Wonderful They were proffessional, genuinely friendly and knowledgeable at what they do. My questions were respectfully met with patience, service was delt in a They were proffessional, genuinely friendly and knowledgeable at what they do. My questions were respectfully met with patience, service was delt in a timely manner! More
by REEDD
June 22, 2019
Great experience Rusty Wallace Kia handled the body work for my car in and very professional manner! The work was done quickly and is excellent. Very pleased! Rusty Wallace Kia handled the body work for my car in and very professional manner! The work was done quickly and is excellent. Very pleased! More
by ALMONDMILK46
Employees Worked With
Chris Palumbo, Jenna Mayes
June 22, 2019
Recall service We were treated very well comfortable lounge offered beverages while we wait staff very professional and keep us informed about the progress of our se We were treated very well comfortable lounge offered beverages while we wait staff very professional and keep us informed about the progress of our service very pleased with our visit More
by Steve7952
June 22, 2019
Very helpful and professional Scheduled an appointment to have a key made and key fob programmed. There had been a recall on the car they took care of it! Highly recommend Rusty W Scheduled an appointment to have a key made and key fob programmed. There had been a recall on the car they took care of it! Highly recommend Rusty Wallace Kia Alcoa. More
by TSKINNERLONG
Employees Worked With
Duane Gibbs
June 21, 2019
Only place I go for Service on my vehicle My KIA Soul was purchased at this Dealership. I've never been disappointed with my service maintenance. No reason to go elsewhere! These guys are s My KIA Soul was purchased at this Dealership. I've never been disappointed with my service maintenance. No reason to go elsewhere! These guys are so professional, thorough and HONEST. More
by Teresa1959
Employees Worked With
Matt Fisher
