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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
June 14, 2019
Fast, friendly service. Tyler Kitts was very patient with me. He was able to answer all my questions. Brian Kitts was able to finalize my purchase in less time than I have ev Tyler Kitts was very patient with me. He was able to answer all my questions. Brian Kitts was able to finalize my purchase in less time than I have ever bought a car. When, I brought my new car in for the sensor they ordered, service was fast and friendly. Even got a free refrigerated coke! More
by JOHNSON.ALICIAK
Verified Customer
June 14, 2019
Service Visit Duane Gibbs was our Advisor! He was excellent! He kept us informed! He was there as soon as our car was done, he explained everything and walked us to Duane Gibbs was our Advisor! He was excellent! He kept us informed! He was there as soon as our car was done, he explained everything and walked us to our car!!!! Great job Duane!!!! More
by ANNEMULLINS2019
Employees Worked With
Duane Gibbs
June 14, 2019
Good service Went in to look at a new vehicle, everyone was pleasant and there wasn't any pressure to buy. I ended up buying a new vehicle and the whole process we Went in to look at a new vehicle, everyone was pleasant and there wasn't any pressure to buy. I ended up buying a new vehicle and the whole process went smoothly. More
by mwestep
June 12, 2019
Good customer service They were very helpful and friendly with me. They had good on getting my car done in a timely manner. I would recommend them to anyone They were very helpful and friendly with me. They had good on getting my car done in a timely manner. I would recommend them to anyone More
by Amandakay13@
Employees Worked With
Chris Palumbo, Jenna Mayes
June 11, 2019
Purchasing my new Kia Optima was an enjoyable experience. Mr. King knew all about the car and did a great job telling me about all the features. He was very knowledgeable and straight forward. Mr. King knew all about the car and did a great job telling me about all the features. He was very knowledgeable and straight forward. More
by JUDY.BOLING88
June 10, 2019
Always a pleasant experience..And get in and out quickly Service is always great. Staff is professional yet friendly. Waiting area is clean. I feel they do a good job and I trust their opinion on what needs Service is always great. Staff is professional yet friendly. Waiting area is clean. I feel they do a good job and I trust their opinion on what needs to b done More
by 2MANER0329
Employees Worked With
Matt Fisher
June 09, 2019
Excellent as alwayes Chris and Jenna helped me out in a pinch!! Got my vehicle taken care of quickly and kept you family safety at the forefront thank you Chris and Jenna helped me out in a pinch!! Got my vehicle taken care of quickly and kept you family safety at the forefront thank you More
by Lisa68
Employees Worked With
Chris Palumbo, Jenna Mayes
June 09, 2019
Sorento David & Clay were very helpful and mindful of what we were looking for. Mindful of our requests. They worked with us on deal, financing and making the David & Clay were very helpful and mindful of what we were looking for. Mindful of our requests. They worked with us on deal, financing and making the process go smoothly and quickly. More
by Lisa68
June 09, 2019
New car purchase Good experience with Tyler and the team in finance etc. First Kia purchase but it was a good experience over all. Would recommend Kia in the future Good experience with Tyler and the team in finance etc. First Kia purchase but it was a good experience over all. Would recommend Kia in the future More
by Meyers
Employees Worked With
June 08, 2019
The nicest dealership! I have been so pleased with all of my dealings at Rusty Wallace Kia on Alcoa Hwy. The service department is outstanding in customer care. They go abov I have been so pleased with all of my dealings at Rusty Wallace Kia on Alcoa Hwy. The service department is outstanding in customer care. They go above and beyond my expectations in service, and always with a smile. More
by PNCLAIBORNE
Employees Worked With
Other Employees :
Can't remember technician's name, but he was great., Chris Palumbo
