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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
May 27, 2019
Fast and friendly service Not pushey when buying a car and they work with you on the monthly payments that you can afford also everyone at Kia was very friendly Not pushey when buying a car and they work with you on the monthly payments that you can afford also everyone at Kia was very friendly More
by KATHERTON111
Verified CustomerEmployees Worked With
Dylan
May 27, 2019
They were nice to deal with They were nice but the price for what I had done way to high! Service guy was great checked everything I ask for good friendly service . They were nice but the price for what I had done way to high! Service guy was great checked everything I ask for good friendly service . More
by eberhardtkim1
Employees Worked With
Matt Fisher
May 26, 2019
Excellent Some of the nicest people you will meet, they went above and beyond to answer any questions and let you know what is going on with your vehicle! And a Some of the nicest people you will meet, they went above and beyond to answer any questions and let you know what is going on with your vehicle! And also a very clean shop! More
by BRANDON
Employees Worked With
Chris Palumbo, Jenna Mayes
May 25, 2019
Great experience! I really don’t have the right words for the wonderful people you have at your Kia dealership. Exspecialy Dylan & Will . They really made me feel so we I really don’t have the right words for the wonderful people you have at your Kia dealership. Exspecialy Dylan & Will . They really made me feel so welcome at your KIA dealership!! More
by CarolA
Employees Worked With
Other Employees :
Dylan Hattiula, all were great , exspecally Dylan &Will
May 24, 2019
We have bought two cars from here. This is the second time for us coming to Rusty Wallace Kia in Alcoa. The staff are very friendly and knowledgeable. They worked hard on getting my fia This is the second time for us coming to Rusty Wallace Kia in Alcoa. The staff are very friendly and knowledgeable. They worked hard on getting my fiancé and I approved for a great deal. I am very satisfied with my experience with them. Even with the power going out they made sure to get us out in time for our movie! Very pleased and definitely will be back and definitely recommend them to anyone. More
by Josh Mills
May 24, 2019
Quick and courteous They were ready when I got ther, gave a reasonable (and accurate wait time, and had the service completed a few minutes early! Comfortable waiting are They were ready when I got ther, gave a reasonable (and accurate wait time, and had the service completed a few minutes early! Comfortable waiting area too. More
by Wordjunky
Employees Worked With
Chris Palumbo
May 24, 2019
Communication failure 1. Having to repeat what we were there for is concerning. If I was simply confirming the reason for the appointment, that would have been fine. I beli 1. Having to repeat what we were there for is concerning. If I was simply confirming the reason for the appointment, that would have been fine. I believe having to track down the service person from our last visit on the same issue is not correct. 2. I appreciate the use of a loaner car while we were in town. We were nearly late to our doctor appointment because the car required fuel when we took possession. 3. We were to be called when our vehicle was finished. That didn’t happen. We called every 45 minutes after 2pm hoping you were done. We also never received a return on those calls. More
by Fordguy1234
Employees Worked With
Check your paper work for car 28
May 23, 2019
The wait time was horrible. 6 hours. 😒 The first part was to replace a headlight wiring (recall) - 2hrs. 45 mins. The next part was a brake job 3 hrs. I was there for 6 hrs. and had to f The first part was to replace a headlight wiring (recall) - 2hrs. 45 mins. The next part was a brake job 3 hrs. I was there for 6 hrs. and had to finally ask for my car. The service was performed satisfactorily. The people were friendly. The wait was too long. I ask how long it would take to do the brakes and was told 1 1/2 hrs. It took 3 hrs. TOO LONG!!!! Especially when no one is telling me anything about it. More
by Satisfied
Employees Worked With
Chris Palumbo
May 22, 2019
Outstanding service Had an issue with ABS light coming on. Service was book but worked me in. Was in and out in less than 2 hrs. Which included getting an oil change and Had an issue with ABS light coming on. Service was book but worked me in. Was in and out in less than 2 hrs. Which included getting an oil change and maintenance check I paid $38.95 for oil change. Got an email that same evening from Kia with a coupon for oil change for $22.95. Is it possible to get a credit on my credit card for the difference? Coupon did come same day as my service. More
by MKANDSHR
Employees Worked With
Chris Palumbo
May 22, 2019
Purchase a new Sorento Awesome, courteous and professional staff. Got the vehicle i wanted with no hassles, a great price for my trade and quick financing and paperwork! I Awesome, courteous and professional staff. Got the vehicle i wanted with no hassles, a great price for my trade and quick financing and paperwork! I am and will always be a repeat customer! More
by johnandrobinp
Employees Worked With
