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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
May 19, 2019
The nicest dealership! Rusty's Kia on Alcoa Hwy has the nicest people. Customer service with smiles! Very pleased with my transaction, and new Sorento!🙂 This dealership i Rusty's Kia on Alcoa Hwy has the nicest people. Customer service with smiles! Very pleased with my transaction, and new Sorento!🙂 This dealership is now my "go to" place to buy/trade vehicles! More
by PNCLAIBORNE
Verified Customer
May 18, 2019
Great Everyone was great and I was treated with respect. They went above and beyond the scope of work. They even got me a car to use while mine was being fi Everyone was great and I was treated with respect. They went above and beyond the scope of work. They even got me a car to use while mine was being fixed. More
by DirtRacer
Employees Worked With
Matt Fisher, Chris Palumbo
May 18, 2019
Awesome The service department always tears me awesome. Always do what I ask of them. Will always use this Kia service department. Lance and Matt are always The service department always tears me awesome. Always do what I ask of them. Will always use this Kia service department. Lance and Matt are always very helpful and with a positive attitude. More
by KAYLA.FEKETE624
Employees Worked With
Lance , Matt Fisher
May 17, 2019
Emergency Services punctured a tire. They worked me in to a fully scheduled day. Gave a loaner to pick up my granddaughter from school. Checked to make sure new tire was punctured a tire. They worked me in to a fully scheduled day. Gave a loaner to pick up my granddaughter from school. Checked to make sure new tire was under warranty. Very happy customer More
by BobbieG
Employees Worked With
Lance did a great job, Chris Palumbo
May 17, 2019
Good quality service Good friendly service nice waiting room with drinks snack machines and bathrooms got me in without an appointment fast service appreciate the help tha Good friendly service nice waiting room with drinks snack machines and bathrooms got me in without an appointment fast service appreciate the help thank you More
by MICHAELTRAVIS0212
Employees Worked With
Matt Fisher
May 16, 2019
Very accommodating I usually have several kids with me and the kia dealership has TV, snacks, and drinks for us. The last time I was there the lobby was pretty packed so I usually have several kids with me and the kia dealership has TV, snacks, and drinks for us. The last time I was there the lobby was pretty packed so the guys showed us upstairs where there was more room and drove the car back down for us. I am super grateful for the help. More
by thnms_05
Employees Worked With
Lance Mays
May 15, 2019
service for a recall The service was friendly quick and efficient. The service personnel had my car washed and did a 5 point service check in the time she said it would t The service was friendly quick and efficient. The service personnel had my car washed and did a 5 point service check in the time she said it would take. Thanks More
by LLROSEN
Employees Worked With
Jenna Mayes
May 15, 2019
Awesome Service Chris was great, oil change in 20 minutes. Little costly for just an oil change. Thought $30, but it was $46. I'd go again just for the quickness an Chris was great, oil change in 20 minutes. Little costly for just an oil change. Thought $30, but it was $46. I'd go again just for the quickness and service. More
by leighawendt
Employees Worked With
Chris Palumbo
May 15, 2019
Great Experience! We traded in a used vehicle for a new Kia Soul and received a great deal on it! The employees are friendly and helpful! We will continue to come to Ru We traded in a used vehicle for a new Kia Soul and received a great deal on it! The employees are friendly and helpful! We will continue to come to Rusty Wallace Kia to buy vehicles and have them serviced there! More
by rototiller
Employees Worked With
May 15, 2019
Great customer service. Greg did everything he could to help me since the branch on Callahan wouldn’t help. I went to that one first and told them I couldn’ customer service. Greg did everything he could to help me since the branch on Callahan wouldn’t help. I went to that one first and told them I couldn’t do money down. They said okay, came back and said I needed 3k down and I said I can’t do that and he just sat there and looked at me and my husband until we got up and left. He wouldn’t speak to me once I said I couldn’t. I called Alcoa and they said they would do everything possible to get me a new car and they did just that! I can’t thank Gregg and court enough for helping me and my husband! More
by AGP71995
