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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
May 11, 2019
Recall on Soul Very quick and efficient service. I will return there when I need service. Just bought my Soul recently and had never been to your service center. Nic Very quick and efficient service. I will return there when I need service. Just bought my Soul recently and had never been to your service center. Nice waiting area also. More
by Muffin
Verified CustomerEmployees Worked With
Chris Palumbo
May 11, 2019
Flat tire I picked up a screw on the way to work and stopped by to get it fixed. Unable to patch because of the location, but a new tire was installed and I wa I picked up a screw on the way to work and stopped by to get it fixed. Unable to patch because of the location, but a new tire was installed and I was out the door in a couple hours. Decent time for not being able to schedule an appointment. More
by WILLBREW5
Employees Worked With
Jenna Mayes
May 10, 2019
Car repair We were extremely happy with the service and the time involved for the repair. The car was taken in the shop by the appointment time and finished in a We were extremely happy with the service and the time involved for the repair. The car was taken in the shop by the appointment time and finished in a reasonable amount of time. . Thanks to all! More
by PARHTECH6431
Employees Worked With
Don't know them by name , Jenna Mayes
May 09, 2019
A great outcome I got a great deal on my purchase and they went out of their way to make me happy. I would go back to purchase in the future. I got a great deal on my purchase and they went out of their way to make me happy. I would go back to purchase in the future. More
by Telluride
Employees Worked With
May 09, 2019
Easy and unstressful This is the only place I would bring my Kia, great service and inexpensive most of the time. Great customer service and very friendly service writers This is the only place I would bring my Kia, great service and inexpensive most of the time. Great customer service and very friendly service writers. More
by LINDERMANSTACY
Employees Worked With
Matt Fisher, Jenna Mayes
May 09, 2019
Customer service This was the best experience I’ve had with getting an oil change there. Lance is great, very professional and kept me informed as well as giving me pr This was the best experience I’ve had with getting an oil change there. Lance is great, very professional and kept me informed as well as giving me prices on upcoming services I need. More
by Piper
Employees Worked With
Lance
May 09, 2019
Recall service Went in for recall on my catalytic converter, which they fixed and also took care of a second recall, both in less than an hour. Waiting room jad free Went in for recall on my catalytic converter, which they fixed and also took care of a second recall, both in less than an hour. Waiting room jad free coffee,sodas,newspaper and television.Fantastic customer service More
by randynbama
Employees Worked With
Chris Palumbo
May 09, 2019
Good experience Service person personable and knowledgeable, wait time was as promised, wait area was clean and had fresh coffee and vending machines as well as free Service person personable and knowledgeable, wait time was as promised, wait area was clean and had fresh coffee and vending machines as well as free WiFi. More
by jrholweger
Employees Worked With
Chris Palumbo
May 09, 2019
No loaner cars otherwise fine Good service. Took me with no appointment. Didn’t have loaner cars and didn’t offer transportation to work. Otherwise the service was very good. Good service. Took me with no appointment. Didn’t have loaner cars and didn’t offer transportation to work. Otherwise the service was very good. More
by Ghog
Employees Worked With
Chris Palumbo
May 08, 2019
Amazing experience Tyler and Court were incredible. They went above and beyond to make sure I got everything I wanted. They were quick to respond and kept me informed wi Tyler and Court were incredible. They went above and beyond to make sure I got everything I wanted. They were quick to respond and kept me informed with the production of the vehicle. More
by MPARTIDA7511
