Rusty Wallace Kia Alcoa

Wait time The wait time takes longer than they say. Also estimated brake ware on a Thursday to be 10 on rear brakes and on the following Tuesday it is 8. The ve The wait time takes longer than they say. Also estimated brake ware on a Thursday to be 10 on rear brakes and on the following Tuesday it is 8. The vehicle is less than 4 months old. How can that be. More

Oil change and recommendations were completed in a timely and efficient manner. The employees were helpful and very friendly. I would highly recommend the servi and recommendations were completed in a timely and efficient manner. The employees were helpful and very friendly. I would highly recommend the service department. More

Very pleasant This is our third purchase from this dealership and have been quite pleased Definitely would refer our friends and family to your dealership Never h This is our third purchase from this dealership and have been quite pleased Definitely would refer our friends and family to your dealership Never had a problem scheduling any maintenance More

Excellent service Excellent customer salesman experience easy from beginning to end. Even calling back same day to make sure everything was ok. Thank you for the great Excellent customer salesman experience easy from beginning to end. Even calling back same day to make sure everything was ok. Thank you for the great experience More

Great First Experience Jenna was very busy, but seemed to have it all under control. She was very friendly. knowledgeable, friendly and pleasant. I was also impressed by h Jenna was very busy, but seemed to have it all under control. She was very friendly. knowledgeable, friendly and pleasant. I was also impressed by how clean the service center was. More

Great! I believe her name was Jenny or Jenna and she was fantiastic! She was really informative and helpful. Service was very quick. Thank you for a great ex I believe her name was Jenny or Jenna and she was fantiastic! She was really informative and helpful. Service was very quick. Thank you for a great experience. More

Bought a Sorento, nice negotiation Sales and Financing were very nice and up front. Nice experience. They did a good, quick and fair evaluation of my trade in. And helpful after the de Sales and Financing were very nice and up front. Nice experience. They did a good, quick and fair evaluation of my trade in. And helpful after the deal. More

Over priced and long wait I have owned my Optima since 2012 and have it serviced exclusively at Kia. We are new to the area and this was my first and last visit. My bill for an I have owned my Optima since 2012 and have it serviced exclusively at Kia. We are new to the area and this was my first and last visit. My bill for an oil change, tire repair (patch) and 2 light bulbs was 90.00. The tire repair was 25.00 alone. Who charges that xxxx much for a repair?!?!?! Also, I have NEVER been charged a disposal fee in addition to the price of the oil change, Kia dealerships in GA include that. The service tech was nice, but it does not justify my coming back and spending that kind of money. The customer service I have received at the GA dealership in the past had been phenomenal and it may just be worth it to make the drive back for my maintenance. Customer service at a great value will earn my business and you failed at both. More

False pricing claims I called the dealership a few days in advance to schedule the service. The woman on the phone quoted 2 prices to me. One with oil change, tire rotatio I called the dealership a few days in advance to schedule the service. The woman on the phone quoted 2 prices to me. One with oil change, tire rotation, and fuel additive which I didn’t pay attention to because I didn’t want the extra additive. She then said without the additive it was $39.99. That’s what I said I wanted. When we got to the dealership, I had to walk into the garage to get someone to explain to me what was going to happen because it was our first time getting the oil changed there. The service manager confirmed that I wanted the oil changed and tire rotation, but did not confirm pricing. After all is done almost 2 hours later, and not getting my free car wash because the detail department was ”backed up” he tells me the total is $70. When I said that wasn’t what I was quoted, he stated that the phone person was new and quoted me a coupon rate, and he could not honor the rate unless I had a coupon with me. (Note: there is a coupon for this price that I found online after getting home which he did not inform me about) he then said all he could do was charge me the full $70 and make a note to do both services for $39.99 next time. My biggest issue is that I was misquoted a price by almost $20 before tax and nothing was done to correct it THIS visit. He acted as if there was nothing he could do when he simply had to state that there was a coupon online and that would have fixed the issue. Also, around 5pm that same afternoon, he called me and said his drawer was short the exact amount of my transaction (which would have been anyone who got those 2 standard services done that day total as well) and asked me to confirm that the transaction was showing pending on my statement. Then asked if I had the merchant copy of the receipt and to call them back if I did. I called back less than 5 minutes later and he would not answer the call, so I left my name and number. It has been 2 full days since then, and he still has not returned my call. Overall, very poor communication, false pricing, and poor customer service and professionalism. If I didn’t have to get my oil changed there to keep my warranty, I would not go back. More

College kid I was here in town from Memphis for business and to see my daughter. Her car need to have the recall work done. So I called the service dept they got I was here in town from Memphis for business and to see my daughter. Her car need to have the recall work done. So I called the service dept they got an appointment within the hour and I was done two hours later !! Did take my whole day to get this done. So now my daughter is set up for anything she may need at the dealership Thanks More