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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
April 17, 2019
Set back on communication In the recent months when calling you cant get through to the Service Department. 11 times in 2 days no answers. They need more help. In the recent months when calling you cant get through to the Service Department. 11 times in 2 days no answers. They need more help. More
by ElaineGee
Verified CustomerEmployees Worked With
Jenna Mayes
April 17, 2019
GREAT ATTITUDE FROM SALESMAN , MANAGER AND FINANCE MGR GREAT DEALERSHIP, GOOD LOCATION. DID NOT HAVE THE VEHICLE IN STOCK THAT MY WIFE WANTED BUT, WAS ABLE TO GET THIS VEHICLE FROM ANOTHER DEALER WITHIN ON GREAT DEALERSHIP, GOOD LOCATION. DID NOT HAVE THE VEHICLE IN STOCK THAT MY WIFE WANTED BUT, WAS ABLE TO GET THIS VEHICLE FROM ANOTHER DEALER WITHIN ONE HOUR. THAT IS GREAT CUSTOMER SERVICE More
by GHABBOTT
Employees Worked With
Other Employees :
CLAY MCGEE IN FINANCE GREAT JOB 5 STARS
April 17, 2019
Wait time The wait time takes longer than they say. Also estimated brake ware on a Thursday to be 10 on rear brakes and on the following Tuesday it is 8. The ve The wait time takes longer than they say. Also estimated brake ware on a Thursday to be 10 on rear brakes and on the following Tuesday it is 8. The vehicle is less than 4 months old. How can that be. More
by JLARSEN1806
Employees Worked With
Jenna Mayes
April 16, 2019
Oil change and recommendations were completed in a timely and efficient manner. The employees were helpful and very friendly. I would highly recommend the servi and recommendations were completed in a timely and efficient manner. The employees were helpful and very friendly. I would highly recommend the service department. More
by BSZORIO
Employees Worked With
Matt Fisher
April 14, 2019
Very pleasant This is our third purchase from this dealership and have been quite pleased Definitely would refer our friends and family to your dealership Never h This is our third purchase from this dealership and have been quite pleased Definitely would refer our friends and family to your dealership Never had a problem scheduling any maintenance More
by dpgrein
Employees Worked With
April 14, 2019
Excellent service Excellent customer salesman experience easy from beginning to end. Even calling back same day to make sure everything was ok. Thank you for the great Excellent customer salesman experience easy from beginning to end. Even calling back same day to make sure everything was ok. Thank you for the great experience More
by WANDAMHACOB
Employees Worked With
April 13, 2019
Great First Experience Jenna was very busy, but seemed to have it all under control. She was very friendly. knowledgeable, friendly and pleasant. I was also impressed by h Jenna was very busy, but seemed to have it all under control. She was very friendly. knowledgeable, friendly and pleasant. I was also impressed by how clean the service center was. More
by LMC0711
Employees Worked With
Jenna Mayes
April 13, 2019
Great! I believe her name was Jenny or Jenna and she was fantiastic! She was really informative and helpful. Service was very quick. Thank you for a great ex I believe her name was Jenny or Jenna and she was fantiastic! She was really informative and helpful. Service was very quick. Thank you for a great experience. More
by JAMIELF49186
Employees Worked With
Jenna Mayes
April 13, 2019
Bought a Sorento, nice negotiation Sales and Financing were very nice and up front. Nice experience. They did a good, quick and fair evaluation of my trade in. And helpful after the de Sales and Financing were very nice and up front. Nice experience. They did a good, quick and fair evaluation of my trade in. And helpful after the deal. More
by SCB3774
Employees Worked With
April 13, 2019
Over priced and long wait I have owned my Optima since 2012 and have it serviced exclusively at Kia. We are new to the area and this was my first and last visit. My bill for an I have owned my Optima since 2012 and have it serviced exclusively at Kia. We are new to the area and this was my first and last visit. My bill for an oil change, tire repair (patch) and 2 light bulbs was 90.00. The tire repair was 25.00 alone. Who charges that xxxx much for a repair?!?!?! Also, I have NEVER been charged a disposal fee in addition to the price of the oil change, Kia dealerships in GA include that. The service tech was nice, but it does not justify my coming back and spending that kind of money. The customer service I have received at the GA dealership in the past had been phenomenal and it may just be worth it to make the drive back for my maintenance. Customer service at a great value will earn my business and you failed at both. More
by TKW123
Employees Worked With
Jenna Mayes
