Rusty Wallace Kia Alcoa

False pricing claims I called the dealership a few days in advance to schedule the service. The woman on the phone quoted 2 prices to me. One with oil change, tire rotatio I called the dealership a few days in advance to schedule the service. The woman on the phone quoted 2 prices to me. One with oil change, tire rotation, and fuel additive which I didn’t pay attention to because I didn’t want the extra additive. She then said without the additive it was $39.99. That’s what I said I wanted. When we got to the dealership, I had to walk into the garage to get someone to explain to me what was going to happen because it was our first time getting the oil changed there. The service manager confirmed that I wanted the oil changed and tire rotation, but did not confirm pricing. After all is done almost 2 hours later, and not getting my free car wash because the detail department was ”backed up” he tells me the total is $70. When I said that wasn’t what I was quoted, he stated that the phone person was new and quoted me a coupon rate, and he could not honor the rate unless I had a coupon with me. (Note: there is a coupon for this price that I found online after getting home which he did not inform me about) he then said all he could do was charge me the full $70 and make a note to do both services for $39.99 next time. My biggest issue is that I was misquoted a price by almost $20 before tax and nothing was done to correct it THIS visit. He acted as if there was nothing he could do when he simply had to state that there was a coupon online and that would have fixed the issue. Also, around 5pm that same afternoon, he called me and said his drawer was short the exact amount of my transaction (which would have been anyone who got those 2 standard services done that day total as well) and asked me to confirm that the transaction was showing pending on my statement. Then asked if I had the merchant copy of the receipt and to call them back if I did. I called back less than 5 minutes later and he would not answer the call, so I left my name and number. It has been 2 full days since then, and he still has not returned my call. Overall, very poor communication, false pricing, and poor customer service and professionalism. If I didn’t have to get my oil changed there to keep my warranty, I would not go back. More

College kid I was here in town from Memphis for business and to see my daughter. Her car need to have the recall work done. So I called the service dept they got I was here in town from Memphis for business and to see my daughter. Her car need to have the recall work done. So I called the service dept they got an appointment within the hour and I was done two hours later !! Did take my whole day to get this done. So now my daughter is set up for anything she may need at the dealership Thanks More

Oil change and make sure car can drive out of state. I always have a great experience with Kia. The guy that checked me in and out was super nice and funny. They made sure my car was ready to drive out o I always have a great experience with Kia. The guy that checked me in and out was super nice and funny. They made sure my car was ready to drive out of state and routine oil change. Ended up needing a few things changed and the guy who checked me out also said I needed to have my 60,000 mile check next time and told me.a rough estimate of how much it would cost. I really appreciated that so I know to budget it next time. I was also told not to use my back windshield til I get the wipers replaced. I've never used the back windshield so that's ok. Thank yall for always being nice and helpful. More

Awesome Very nice people, quality service, not a long wait time at all! Take my Kia here every time and always will. They took care of everything while I chil Very nice people, quality service, not a long wait time at all! Take my Kia here every time and always will. They took care of everything while I chilled in there waiting room watching tv More

1.5 hours for a 20 minute oil change! Possibly the slowest service center in town. 1.5 hours for oil change and tire rotation! Unbelievable? No the service time at 30,000 miles was 4 hours Possibly the slowest service center in town. 1.5 hours for oil change and tire rotation! Unbelievable? No the service time at 30,000 miles was 4 hours. Fool me once shame on you, fool me twice shame on me. I won't be back at Rusty Wallace for routine service. Can't afford the downtime! More

It was very professional and the entire staff was so nice! This is my favorite Kia dealer to bring my car because they are always honest and I know my car is taken car .The entire staff is so nice and accommod This is my favorite Kia dealer to bring my car because they are always honest and I know my car is taken car .The entire staff is so nice and accommodating and makes you feel important. More

Great service First time I have used this Kia dealer for service Very friendly and helpful! Service area and waiting area very clean! Will use again Thanks First time I have used this Kia dealer for service Very friendly and helpful! Service area and waiting area very clean! Will use again Thanks More

Awesome These people know how to give great customer service! I told them what I wanted and they did excellent in Making me a very happy satisfied customer! These people know how to give great customer service! I told them what I wanted and they did excellent in Making me a very happy satisfied customer! This will be my 4th Kia with Rusty Wallace! Want good service and value? Go see these great people ! More

Better customer service I always enjoy visiting. It’s a nice atmosphere. This time the customer service was mediocre. The rep wasn’t very approachable or friendly. I like wor I always enjoy visiting. It’s a nice atmosphere. This time the customer service was mediocre. The rep wasn’t very approachable or friendly. I like working with Matt or Chris. They are very friendly. More

My Kia I just love my car. You all were so great, really appreciate everything you helped me with, from beginning to end you were all so polite. I just love my car. You all were so great, really appreciate everything you helped me with, from beginning to end you were all so polite. More