Rusty Wallace Kia Alcoa

Excellent customer service! From the minute I pulled into the service area, I was greeted and asked what I needed done. It was a routine oil change and although I didn’t have an From the minute I pulled into the service area, I was greeted and asked what I needed done. It was a routine oil change and although I didn’t have an appointment and they were very busy, they got me in and out as quickly as they could. They informed me they were short 2 mechanics that day, but they would take care of me as quick as they could. They provided free drinks and snacks in the waiting area, which is nice to have while waiting. They take care of their customers! More

Love My KIA!!! 3rd Kia, 14 years and counting with Rusty Wallace, Alcoa. From Sales to Service, I always know I'll be leaving happy. Family members and my best frien 3rd Kia, 14 years and counting with Rusty Wallace, Alcoa. From Sales to Service, I always know I'll be leaving happy. Family members and my best friend now drive a Kia. They have driven, and been a passenger in mine through the years. They have heard me talk about how I'm treated at the dealership. They have been able to see on their own why I LOVE MY KIA!!! More

The service was very good The service was great. I love the ideal my oil change can be done by my dealership on saturday. The friendly people to wait on you The service was great. I love the ideal my oil change can be done by my dealership on saturday. The friendly people to wait on you More

Bought a new KIA Soul BJ and Clay made the whole process easier than I thought it would be! From start to finish they were professional, friendly and thoughtful to the poin BJ and Clay made the whole process easier than I thought it would be! From start to finish they were professional, friendly and thoughtful to the point they offered to drive the car to my niece in Johnson City! More

Professional, courteous service I was greeted immediately when I got out of my car. Paper work was completed. Lance Mays Polite and courteous. Car work completed on time. I was greeted immediately when I got out of my car. Paper work was completed. Lance Mays Polite and courteous. Car work completed on time. More

Awesome Service Jenna was amazing! She helped me right away and I was out of there in an hour. She was professional, courteous, and attentive. I was even able to get Jenna was amazing! She helped me right away and I was out of there in an hour. She was professional, courteous, and attentive. I was even able to get my software update! Thanks Rusty Wallace for a great experience and I hope Jenna goes far with you all she deserves it. More

Great service Always great service and they are friendly and always help anyway they can to make sure what I am having done to my Kia Sorento is done well and in a Always great service and they are friendly and always help anyway they can to make sure what I am having done to my Kia Sorento is done well and in a timely manner willing to help to make my experience good Everytime More

Fast and friendly. We had our engine replaced under warranty. The job was completed quickly & thoroughly. Chris was very polite and respectful as the service department We had our engine replaced under warranty. The job was completed quickly & thoroughly. Chris was very polite and respectful as the service department always is. Thanks for a great job. More

Fix a problem created by another dealer Jenna took care of me and my car. The dealer in Indianapolis replaced my USB .org and took care of 2 recalls. It seems they neglected to properly repl Jenna took care of me and my car. The dealer in Indianapolis replaced my USB .org and took care of 2 recalls. It seems they neglected to properly replace the cover to the side of the engine and the malfunctioning seal was leaking oil. I was renting a cabin an hour away in Gatlinburg- notclise. Jenna arranged a loaner for the week, until I could come back on my way home. I was very impressed with Jenna- she was professional, knowledgeable, and friendly, a great combination of traits! I appreciate the help I received after dropping in without any appointment. I highly recommend Rusty Wallace Kia! More

Honor appointments I had a scheduled 4:30 appointment and drove into service area on time. There was one car ahead of me in line but it was unoccupied. Waited 10 minutes I had a scheduled 4:30 appointment and drove into service area on time. There was one car ahead of me in line but it was unoccupied. Waited 10 minutes there without anyone coming to me or greeting me. Cars now lined up behind me, people getting out walking up to service desk. Now the only person out front helping people who had arrived after me. So I got out of my car, walked to the line waiting to talk to the service desk person. About now a second person came to help. I told him a had a scheduled appointment. I showed him the coupon for my service (sent to my email from this dealership). He responded, “Are you sure that’s from our dealership?” “Our coupons are usually $39.95?!” Mine was $34.99. Had to show him the email to prove it was from Rusty Wallace Kia Alcoa. Keep in mind, my Kia is a 2011 and except for 1 or 2 oil changes at other places, due to time constraints, ALL my service has been at THIS dealership. Then he tells me “it’s a hour to hour and a half wait”. I realize you take walk-ins too but should honor scheduled appointments. I felt like it didn’t matter that I had one. Then at checkout my coupon had not been applied and I had to show that person as well. Certainly was not treated like a valued client. More