Rusty Wallace Kia Alcoa

Fix a problem created by another dealer Jenna took care of me and my car. The dealer in Indianapolis replaced my USB .org and took care of 2 recalls. It seems they neglected to properly repl Jenna took care of me and my car. The dealer in Indianapolis replaced my USB .org and took care of 2 recalls. It seems they neglected to properly replace the cover to the side of the engine and the malfunctioning seal was leaking oil. I was renting a cabin an hour away in Gatlinburg- notclise. Jenna arranged a loaner for the week, until I could come back on my way home. I was very impressed with Jenna- she was professional, knowledgeable, and friendly, a great combination of traits! I appreciate the help I received after dropping in without any appointment. I highly recommend Rusty Wallace Kia! More

Honor appointments I had a scheduled 4:30 appointment and drove into service area on time. There was one car ahead of me in line but it was unoccupied. Waited 10 minutes I had a scheduled 4:30 appointment and drove into service area on time. There was one car ahead of me in line but it was unoccupied. Waited 10 minutes there without anyone coming to me or greeting me. Cars now lined up behind me, people getting out walking up to service desk. Now the only person out front helping people who had arrived after me. So I got out of my car, walked to the line waiting to talk to the service desk person. About now a second person came to help. I told him a had a scheduled appointment. I showed him the coupon for my service (sent to my email from this dealership). He responded, “Are you sure that’s from our dealership?” “Our coupons are usually $39.95?!” Mine was $34.99. Had to show him the email to prove it was from Rusty Wallace Kia Alcoa. Keep in mind, my Kia is a 2011 and except for 1 or 2 oil changes at other places, due to time constraints, ALL my service has been at THIS dealership. Then he tells me “it’s a hour to hour and a half wait”. I realize you take walk-ins too but should honor scheduled appointments. I felt like it didn’t matter that I had one. Then at checkout my coupon had not been applied and I had to show that person as well. Certainly was not treated like a valued client. More

Follow up appointment for brake and tire replacement. Called for service appointment. Scheduled in a timely manner at a time convenient for me. Informed the replacement tires were on sale along with a s Called for service appointment. Scheduled in a timely manner at a time convenient for me. Informed the replacement tires were on sale along with a special price for front end alignment. Had the brakes replaced, new tires, and an alignment and was on my way. Everyone was very courteous and knowledgeable. More

The best The agents ,right on the spot when I arrived to in my case (just to look ) ,they did not blink or give me that oh OK , David Autry ,jumped right in an The agents ,right on the spot when I arrived to in my case (just to look ) ,they did not blink or give me that oh OK , David Autry ,jumped right in an asked all the right questions, an precise to show me what I had asked him to show me , New what he was talking about which expressed me , now I could see a lot of customers, David left for some questions he needed to ask inside, at that time a Manager came an took over also answering all the questions I had left to ask , I have to say this was not the first Dealer I've talked too , how ever it was the last , ever thing I needed that was in my budget, was answered the next day , with all the propnest an knowledgeable respect was given to me . David is one of the best I have ever felt with , NOW , the Service , excellent, I'm not going into what service there is paperwork , again the Service was excellent,, an I will have all my matenance taken care their , Yes happy customer!!! More

terrible 2 hrs for a oil change and tire rotation just ridiculous. I hate that I can only use this dealership. I can go to a quick lube and be done in a half h 2 hrs for a oil change and tire rotation just ridiculous. I hate that I can only use this dealership. I can go to a quick lube and be done in a half hour or less. More

Easy in Easy out! Everyone was very nice and Friendly! Got us in and out in no time at all! Would recommend Kia in Alcoa Tenn any day! Thank you so much. Everyone was very nice and Friendly! Got us in and out in no time at all! Would recommend Kia in Alcoa Tenn any day! Thank you so much. More

Best experience ever!! It was the best experience ever! Couldnt ask for anything better and all the staff are super nice!! Adam fair is the best around. This makes vehicle n It was the best experience ever! Couldnt ask for anything better and all the staff are super nice!! Adam fair is the best around. This makes vehicle number 2 we have purchased with him and as long as he is around that is who we will always deal with!!!! More

Great !!! Service writers went out of their way to help !!! Service department is very busy and but still got repairs completed in a timely manner. Thanks !!! Service writers went out of their way to help !!! Service department is very busy and but still got repairs completed in a timely manner. Thanks !!! More

Excellent Adam was an excellent sales representative will be returning to see him in the future of buying a car. Brian the co-owner was also super nice and easy Adam was an excellent sales representative will be returning to see him in the future of buying a car. Brian the co-owner was also super nice and easy to work with. More

Loss of trust with this service center Prepaid for O2 sensor $177. Told it would be $100 labor install. Returned for the repair and was told it would be an additional $1,400 for a seized Prepaid for O2 sensor $177. Told it would be $100 labor install. Returned for the repair and was told it would be an additional $1,400 for a seized bolt on the catalytic converter. More