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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
April 05, 2019
Follow up appointment for brake and tire replacement. Called for service appointment. Scheduled in a timely manner at a time convenient for me. Informed the replacement tires were on sale along with a s Called for service appointment. Scheduled in a timely manner at a time convenient for me. Informed the replacement tires were on sale along with a special price for front end alignment. Had the brakes replaced, new tires, and an alignment and was on my way. Everyone was very courteous and knowledgeable. More
by KMIL64
Verified CustomerEmployees Worked With
Jenna Mayes
April 03, 2019
The best The agents ,right on the spot when I arrived to in my case (just to look ) ,they did not blink or give me that oh OK , David Autry ,jumped right in an The agents ,right on the spot when I arrived to in my case (just to look ) ,they did not blink or give me that oh OK , David Autry ,jumped right in an asked all the right questions, an precise to show me what I had asked him to show me , New what he was talking about which expressed me , now I could see a lot of customers, David left for some questions he needed to ask inside, at that time a Manager came an took over also answering all the questions I had left to ask , I have to say this was not the first Dealer I've talked too , how ever it was the last , ever thing I needed that was in my budget, was answered the next day , with all the propnest an knowledgeable respect was given to me . David is one of the best I have ever felt with , NOW , the Service , excellent, I'm not going into what service there is paperwork , again the Service was excellent,, an I will have all my matenance taken care their , Yes happy customer!!! More
by RODHAM138
April 03, 2019
terrible 2 hrs for a oil change and tire rotation just ridiculous. I hate that I can only use this dealership. I can go to a quick lube and be done in a half h 2 hrs for a oil change and tire rotation just ridiculous. I hate that I can only use this dealership. I can go to a quick lube and be done in a half hour or less. More
by patrick1971
Employees Worked With
not sure
April 03, 2019
Easy in Easy out! Everyone was very nice and Friendly! Got us in and out in no time at all! Would recommend Kia in Alcoa Tenn any day! Thank you so much. Everyone was very nice and Friendly! Got us in and out in no time at all! Would recommend Kia in Alcoa Tenn any day! Thank you so much. More
by BigOrange
Employees Worked With
Matt Fisher, Chris Palumbo
April 02, 2019
Best experience ever!! It was the best experience ever! Couldnt ask for anything better and all the staff are super nice!! Adam fair is the best around. This makes vehicle n It was the best experience ever! Couldnt ask for anything better and all the staff are super nice!! Adam fair is the best around. This makes vehicle number 2 we have purchased with him and as long as he is around that is who we will always deal with!!!! More
by HEATHER.SPANGLER
Employees Worked With
Adam Fair
April 02, 2019
Great !!! Service writers went out of their way to help !!! Service department is very busy and but still got repairs completed in a timely manner. Thanks !!! Service writers went out of their way to help !!! Service department is very busy and but still got repairs completed in a timely manner. Thanks !!! More
by Keith n.
Employees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes
April 02, 2019
Excellent Adam was an excellent sales representative will be returning to see him in the future of buying a car. Brian the co-owner was also super nice and easy Adam was an excellent sales representative will be returning to see him in the future of buying a car. Brian the co-owner was also super nice and easy to work with. More
by CELESTEWHALEY8115
Employees Worked With
Adam Fair
April 01, 2019
Loss of trust with this service center Prepaid for O2 sensor $177. Told it would be $100 labor install. Returned for the repair and was told it would be an additional $1,400 for a seized Prepaid for O2 sensor $177. Told it would be $100 labor install. Returned for the repair and was told it would be an additional $1,400 for a seized bolt on the catalytic converter. More
by Tara1
Employees Worked With
Chris Palumbo
April 01, 2019
Best car buying experience of my life The process was relaxed and easy. It only took 3 hours from the time I walked into the dealership, until the deal was finalized and I was driving off The process was relaxed and easy. It only took 3 hours from the time I walked into the dealership, until the deal was finalized and I was driving off the lot. The salesman, as well as the finance person, knowledgable, courteous and professional. I will only buy from this dealership. More
by JUSTINWP1980
Employees Worked With
Other Employees :
Andy Woodward (salesman); Court? (finance requestor);
April 01, 2019
Excellent Made shopping for a car a pleasure. Salesman and finance officer along with manager. I am glad to do business with Rusty Wallace Kia in Alcoa Made shopping for a car a pleasure. Salesman and finance officer along with manager. I am glad to do business with Rusty Wallace Kia in Alcoa More
by WANDAMHACOB
Employees Worked With
