Rusty Wallace Kia Alcoa

Great customer service My car was ready in about an hour and they even washed my vehicle I'll be taking my vehicle to them to do all my car services My car was ready in about an hour and they even washed my vehicle I'll be taking my vehicle to them to do all my car services More

Trade in, purchase a new car They were great to work with. Enjoyable and exciting experience! Great negotiation experience for what I needed in pricing and in a car at this tim They were great to work with. Enjoyable and exciting experience! Great negotiation experience for what I needed in pricing and in a car at this time. More

Recent Recall Service and Oil Change The service staff is always very friendly, attentive and accommodating. They take time to make sure I understand what service they’re going to be perf The service staff is always very friendly, attentive and accommodating. They take time to make sure I understand what service they’re going to be performing and what they did after. My only constructive critique I could give would be with the loaner vehicle program. You have to schedule out the services very far in advanced if you need to take advantage of the loaner vehicle program. I’m assuming since there is not an adequate/abundant supply of loaner vehicles. Not to mention, all 3 loaner vehicles I’ve had were dirty, inside and out. When you are finally able to schedule an appointment where you can get a loaner it would be nice to at least have a clean one. I do have to say though they are always accommodating with my loaner car preferences - which is nice. One thing did happened during my last visit that I was not crazy about. I had my oil changed and they checked my car out for a potential recall. When Jenna went over the work performed on my car (she was fantastic), she mentioned they performed a multi-point inspection on the vehicle and told me when I’d need new brakes and tires and all that good stuff. I know that I had a tire slightly low on air since the light was on and the screen in the dash indicated as such. Well the service dept must have missed the blatantly obvious light and flashing screen because they failed to check and refill my tire that was low. While this isn’t a huge deal considering I didn’t “tell” them about it, however I would’ve assumed it would’ve come up during an inspection. All in all, I am overall very satisfied with the customer service of the service center. However I am not super pleased with the thoroughness of the service work. More

oil change Jenna has excellent customer service. I was offered something to drink while I wait. Nice waiting area she even let me know up front how long it sh Jenna has excellent customer service. I was offered something to drink while I wait. Nice waiting area she even let me know up front how long it should take. You was correct. Just was a very good experience and complement about KIA More

Excellent I had a recall issue repaired and other maintenance. My vehicle has about 180,000 miles on it and this was the first time I had replaced anything bes I had a recall issue repaired and other maintenance. My vehicle has about 180,000 miles on it and this was the first time I had replaced anything besides oil, filters, brakes, tires,and battery. My KIA Forte has been a great car. More

Matt Fisher great and kind manager I’ve met Thank you for taking care of me in my visit. You’re helpful and understanding person. I wish other employees notice how good of a leader you are and a Thank you for taking care of me in my visit. You’re helpful and understanding person. I wish other employees notice how good of a leader you are and apply it on their performance. I’m happy to see that you like what you do and makes customer feel with peace of mind about their vehicle. You’re great Matt Fisher. Thank you. More

Great Customer Service We absolutely love our new Kia Telluride. Everyone we encountered at this dealership exhibited such wonderful customer service. Aubrey and Court were We absolutely love our new Kia Telluride. Everyone we encountered at this dealership exhibited such wonderful customer service. Aubrey and Court were great to work with. More

Great!! This is always such a great place to visit. People are always very nice and very very courteous!! This will always be my dealership for service! This is always such a great place to visit. People are always very nice and very very courteous!! This will always be my dealership for service! More

Thanks for a great experience. Greg Taylor knows how to recognize customer needs and wants perfectly. At no time did I feel like I was getting the typical high pressure sales that y Greg Taylor knows how to recognize customer needs and wants perfectly. At no time did I feel like I was getting the typical high pressure sales that you get at other dealerships. That's what sold me. Greg found the car I wanted and worked to make sure I was taken care of without the high pressure approach. The sales manager and finance person both did a great job too. Thanks for making the whole experience pleasant and getting me in a great car More

I am now sporting a Sportage My salesperson came to my house with the car we were interested in. My currant car was undriveable. I was taken to Rusty Wallace Kia in Louisville TN. My salesperson came to my house with the car we were interested in. My currant car was undriveable. I was taken to Rusty Wallace Kia in Louisville TN. The process was not stressfull or overwhelming. I got a free coke and a great deal More