Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,411 reviews
March 29, 2019
I am now sporting a Sportage My salesperson came to my house with the car we were interested in. My currant car was undriveable. I was taken to Rusty Wallace Kia in Louisville TN. My salesperson came to my house with the car we were interested in. My currant car was undriveable. I was taken to Rusty Wallace Kia in Louisville TN. The process was not stressfull or overwhelming. I got a free coke and a great deal More
by CRAIGCASTLE91
Verified Customer
March 29, 2019
Thanks for a great experience. Greg Taylor knows how to recognize customer needs and wants perfectly. At no time did I feel like I was getting the typical high pressure sales that y Greg Taylor knows how to recognize customer needs and wants perfectly. At no time did I feel like I was getting the typical high pressure sales that you get at other dealerships. That's what sold me. Greg found the car I wanted and worked to make sure I was taken care of without the high pressure approach. The sales manager and finance person both did a great job too. Thanks for making the whole experience pleasant and getting me in a great car More
by John S
March 28, 2019
Friendly, fast, and thorough I appreciate fast service with a smile. I came in and waited for my vehicle to be serviced. The staff was friendly, the waiting room was clean and i I appreciate fast service with a smile. I came in and waited for my vehicle to be serviced. The staff was friendly, the waiting room was clean and inviting. I love Rusty Wallace in Alcoa and refer friends and family on a. Regular basis. Thank you More
by MELkins70
Employees Worked With
Other Employees :
Brandon Chaffins, Matt Fisher, Chris Palumbo, Jenna Mayes
March 28, 2019
Extremely helpful and completed as promised Went in to see whether or not my KIA had factory installed tow package. Checked for free and advised how we could make it as if factory installed. Or Went in to see whether or not my KIA had factory installed tow package. Checked for free and advised how we could make it as if factory installed. Ordered supplies and set up installation as predicted. They even topped off my fluids. The free loaner car was appreciated so I could return to my disabled husband instead of waiting for the 3 hour work completion. Estimated 3 hours for the job and received the call at 3 hours almost to the minute. More
by KIA service recipient
Employees Worked With
Chris Palumbo, Jenna Mayes
March 28, 2019
Exceptional customer service Service reps are knowledgeable, and will spend the extra time to go over the service that was completed. The service area is customer friendly and cl Service reps are knowledgeable, and will spend the extra time to go over the service that was completed. The service area is customer friendly and clean. More
by Cgodfrey5128
March 28, 2019
good experience. Professional and none of the normal dealership games. Had a terrible experience with Virginia Beach dealer from sales to service but terry and will di Professional and none of the normal dealership games. Had a terrible experience with Virginia Beach dealer from sales to service but terry and will did a great job. Love the telluride. More
by JIMDULLEA
March 26, 2019
Unstressful experience🥰🕊✨ Greg told me as soon as we met that he was there to help me find the car That was most suited to my needs and within my financial range! And he did ju Greg told me as soon as we met that he was there to help me find the car That was most suited to my needs and within my financial range! And he did just that? It was a really smooth experience thats usually stressful for me! I was treated with respect and I really appreciate that. Clay in the finance department is excellent at his job with great people skills. I felt like family 🤗 I drove away not questioning my decision! More
by JOYNERVICTORIA
March 26, 2019
Awesome service Quick, friendly service, explained everything, gave time limit and beat the time , best dealership ever I would definitely recommend to a friend, othe Quick, friendly service, explained everything, gave time limit and beat the time , best dealership ever I would definitely recommend to a friend, other family members have kia and love everything about them More
by TROY.SEUFERT
March 26, 2019
Great service We always use rusty Wallace Kia in Alcoa for all of our Kia needs! Dealership and service department are excellent to work with. we will continue to u We always use rusty Wallace Kia in Alcoa for all of our Kia needs! Dealership and service department are excellent to work with. we will continue to use Rusty Wallace Kia in the future! More
by MONICACATHEY14
March 26, 2019
As always when dealing with Rusty Wallace Kia great The sales and service departments do a great job you feel like family. Matt Fisher is a great service manager. They take care of everything so you’re The sales and service departments do a great job you feel like family. Matt Fisher is a great service manager. They take care of everything so you’re in and out quickly More
by darrellvanwinkle
