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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
March 23, 2019
Super GREAT! Great and fast and friendly first experience. I’ll definitely be going back. Everyone was so helpful in getting my issue with my car fixed. Great staf Great and fast and friendly first experience. I’ll definitely be going back. Everyone was so helpful in getting my issue with my car fixed. Great staff overall. Thanks again More
by Baybeej0717
Verified CustomerEmployees Worked With
Jenna Mayes
March 23, 2019
Best experience I’ve ever had I was in for service on my Kia and the wait was very short! Oil change and tire rotation took just a little over an hour so I was pleased with the wai I was in for service on my Kia and the wait was very short! Oil change and tire rotation took just a little over an hour so I was pleased with the wait time and the quality of service! More
by AVERYJON123
March 23, 2019
Taking care of my car I knew going in the cost for the timing belt. But I feel the cost of the brakes to be a bit high. If I knew where Midas was, I would had waited on the I knew going in the cost for the timing belt. But I feel the cost of the brakes to be a bit high. If I knew where Midas was, I would had waited on the brakes. More
by kat_thacker
Employees Worked With
Matt Fisher
March 23, 2019
Great experience! Our salesman, David Autry was great. He was very knowledgeable and helpful. Making the deal was easy and hassle free. Vehicle was as described. Gr Our salesman, David Autry was great. He was very knowledgeable and helpful. Making the deal was easy and hassle free. Vehicle was as described. Great experience. More
by TREECED
Employees Worked With
March 23, 2019
Friendly and efficient! Lance did a great job explaining the details of my service to me. He let me know what service was needed and contacted me before any work was done. He Lance did a great job explaining the details of my service to me. He let me know what service was needed and contacted me before any work was done. He was friendly and knowledgeable. I had a great experience. I have never had a bad experience. My only problem with using Kia for my service is the difficulty pulling out onto Alcoa Highway. It would be so awesome if there were a light there. Thanks for the great service! More
by Cindyka
Employees Worked With
Lance
March 23, 2019
Super great My experience was one of the better ones I have had. LANCE M kept me informed of what was going on with my car.I needed filters Lance let me know befo My experience was one of the better ones I have had. LANCE M kept me informed of what was going on with my car.I needed filters Lance let me know before going ahead and put them on and I really liked that a lot. He was just so great and a very polite person. Need more like him. More
by Lancepay146
Employees Worked With
Lance Mays
March 23, 2019
One happy customer My entire experience was great ! They took my trade and was very fair with value . Helped find right loan for low credit score . helped me stay in b My entire experience was great ! They took my trade and was very fair with value . Helped find right loan for low credit score . helped me stay in budget of what I wanted with low milage could go on and on great job guys as a team you helped me find a great car ! More
by Loudin01
Employees Worked With
Other Employees :
Can't remember his name but added warranty
March 23, 2019
Friendly and Great service The personnel at Rusty Wallace continuously treat me with respect and kindness. They always address the issues I come in with and are cognizant of my The personnel at Rusty Wallace continuously treat me with respect and kindness. They always address the issues I come in with and are cognizant of my desire to keep the prices reasonable. They are efficient in the work they do, and I have never had a problem with any service there. More
by GRACE4LS
Employees Worked With
Jenna Mayes
March 23, 2019
WoW!!! When I walked in, I never expected to be able to walk out with a new car! BJ really treated me with respect and worked hard to get just what I wanted When I walked in, I never expected to be able to walk out with a new car! BJ really treated me with respect and worked hard to get just what I wanted. I never once felt like I was being taken advantage of. Excellent Staff. Excellent service. I will never shop anywhere else for a car! More
by MAMIE.ESTELLE67
Employees Worked With
March 23, 2019
Awesome service! Everyone is very nice. They are very welcoming. The service was GREAT. They get you in & out. I would recommend Rusty Wallace to anyone. If there was Everyone is very nice. They are very welcoming. The service was GREAT. They get you in & out. I would recommend Rusty Wallace to anyone. If there was an option for a ten star rating I'd give it to them! More
by tennesseegirl123462
Employees Worked With
Jenna Mayes
