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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
March 13, 2019
It was extremely good They really worked on carand ordered a part and if I don't need it next Tuesday they will refund it with no problem.do that made me very happy to me They really worked on carand ordered a part and if I don't need it next Tuesday they will refund it with no problem.do that made me very happy to me More
by BACATS5434
Verified CustomerEmployees Worked With
Matt Fisher, Chris Palumbo
March 13, 2019
Just great! The service teck was awsome.you should be proud to have her as an employee She was very helpful and attentive.She got me out on time for my next appo The service teck was awsome.you should be proud to have her as an employee She was very helpful and attentive.She got me out on time for my next appointment. More
by harleytn1
Employees Worked With
Jenna Mayes
March 12, 2019
Check up Everyone was very professional and friendly. They explained the service needed completely and why it was needed. The reception area was very clean a Everyone was very professional and friendly. They explained the service needed completely and why it was needed. The reception area was very clean and comfortable. We feel total confidence in the employees at Kia on Alcoa. More
by RPMAPLES
Employees Worked With
Jenna Mayes
March 11, 2019
Recall at Rusty Wallace Alcoa Hwy I scheduled my service for a recall issue, the lady who made the call was very pleasant . When I arrived at the dealership I was 2 minutes late for my I scheduled my service for a recall issue, the lady who made the call was very pleasant . When I arrived at the dealership I was 2 minutes late for my appointment and it was a busy rainy day. The gentlemen who took care of me was awesome, very professional and very pleasant and helpful. He communicated very well and was very honest with me on time frames for my issue. Great employee. More
by RCOPASRESCUE
Employees Worked With
Tall gentlemen with dark hair and beard.
March 11, 2019
Awesome Everything was great. Jenna was professional and kind. She showed appropriate knowledge of my car and helped me make the right service package. All ar Everything was great. Jenna was professional and kind. She showed appropriate knowledge of my car and helped me make the right service package. All around great service. More
by CLYNETTEPEMBERTON
Employees Worked With
Jenna Mayes
March 11, 2019
My experience was very good. y daughter had just bought a new Soul and asked me to go take a look at the Kia,s. The salesman was Aubrey, he was very nice, very helpful. He explai y daughter had just bought a new Soul and asked me to go take a look at the Kia,s. The salesman was Aubrey, he was very nice, very helpful. He explained the cars, I test drove 2 vehicles and got a good deal on the 2019 KIA NIRO. It is a fantastic car. I'm loving it. The gas mileage is wonderful. Every one there was Awesome!! More
by SLLRSDIANNE
Employees Worked With
March 11, 2019
Excellent customer service I always appreciate the guys at the service counter. They are so pleasant and helpful with my car needs. They always make sure the car maintenance is I always appreciate the guys at the service counter. They are so pleasant and helpful with my car needs. They always make sure the car maintenance is up to date More
by BECKY.CORRELL3
Employees Worked With
March 10, 2019
Great Service was great. Salesman was very nice and helpful. He was very nice to my wife, held the umbrella for her. She was on crutches. Service was great. Salesman was very nice and helpful. He was very nice to my wife, held the umbrella for her. She was on crutches. More
by kennyp5561
Employees Worked With
March 10, 2019
Oil change Rusty Wallace does a great job. They are very friendly. They keep you informed as they work on your. Vehicle. They also have a nice place to wait. Rusty Wallace does a great job. They are very friendly. They keep you informed as they work on your. Vehicle. They also have a nice place to wait. More
by billyesloan
Employees Worked With
Do not remember name
March 09, 2019
Great job Rusty Wallace Kia is a very professional dealership and they do a great job so you have no worries here and the service department is one of the best Rusty Wallace Kia is a very professional dealership and they do a great job so you have no worries here and the service department is one of the best More
by Big Buck
Employees Worked With
Other Employees :
Brandon Chaffins, Matt Fisher, Jenna Mayes
