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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
March 09, 2019
They treated me with respect and courtesy I would recommend this dealership to other people. I stopped at a couple of places first and the other dealerships made me feel like I was not worthy I would recommend this dealership to other people. I stopped at a couple of places first and the other dealerships made me feel like I was not worthy of their vehicles. More
by RESA.CUNNINGHAM
Verified CustomerEmployees Worked With
March 09, 2019
Top notch service I absolutely love the service I receive at Alcoa Kia, the personal is all so wonderful and make you feel like family .great service totally recommend. I absolutely love the service I receive at Alcoa Kia, the personal is all so wonderful and make you feel like family .great service totally recommend. More
by Joycechristinejones
Employees Worked With
The guy who brought me the loaner car was so friendly !, Jenna Mayes
March 09, 2019
Routine maintenance and safety enhancement They were great to schedule to my convenience especially because I had to change the time st the last minute due to doctor appointment. Very accommoda They were great to schedule to my convenience especially because I had to change the time st the last minute due to doctor appointment. Very accommodating. More
by lhogan1112
Employees Worked With
Jenna Mayes
March 09, 2019
Absolutely Great experience other than the length of time we spent , we were there for six hours it was an all day ordeal but we got what we wanted at the right Great experience other than the length of time we spent , we were there for six hours it was an all day ordeal but we got what we wanted at the right price , this is the second car I bought in a year at Rusty Wallace kia and it has been a great experience other than how long it took. More
by SCHERYLFULLENWILDER
Employees Worked With
March 09, 2019
Fantastic staff, affordable vehicles, excellent warranty! I just purchased my second Kia Sorento from Rusty Wallace Kia Alcoa. The Sorento has the feel of a luxury SUV, with a much more affordable price tag. I just purchased my second Kia Sorento from Rusty Wallace Kia Alcoa. The Sorento has the feel of a luxury SUV, with a much more affordable price tag. Adam Fair, my salesman, sold me both of my Sorentos. I cannot say enough about how awesome he is! He makes buying a new car smooth, fun and as easy as possible! All of the staff at Rusty Wallace Kia Alcoa are excellent. More
by ashes_i_am2
March 09, 2019
Very good. Customer service very courteous and prompt. Great service and very prompt.Service done very quickly. Maybe a car wash and vacuum would add to things if not raining. Overall a very good rating. Great service and very prompt.Service done very quickly. Maybe a car wash and vacuum would add to things if not raining. Overall a very good rating. More
by RXWALKER
Employees Worked With
Chris Palumbo
March 09, 2019
Great service Everybody there was friendly and explain to me what they were going to do not a lot of wait time great place to have your car serviced Everybody there was friendly and explain to me what they were going to do not a lot of wait time great place to have your car serviced More
by RUTHMSTONE62
March 08, 2019
Service Easy to deal with and great service. The sale people were not pushy. Would buy here again. They had several options for me to choose from. Easy to deal with and great service. The sale people were not pushy. Would buy here again. They had several options for me to choose from. More
by LPNFAUST
March 07, 2019
Early morning appointment Chris was very nice and friendly. He offered us coffee and drinks. He took care of me and got my car washed at 8:30. Chris was very nice and friendly. He offered us coffee and drinks. He took care of me and got my car washed at 8:30. More
by DEERONE77
Employees Worked With
Chris Palumbo
March 07, 2019
Excellent customer service! Whether I have a standard maintenance appointment, or a larger scale service need- this service department goes above and beyond . They are fantastic Whether I have a standard maintenance appointment, or a larger scale service need- this service department goes above and beyond . They are fantastic and I highly recommend them. I am always confident in their work and continue to be impressed by their customer service. More
by AMBERDJOHNSON
Employees Worked With
Matt Fisher
