Rusty Wallace Kia Alcoa

Customer service I brought my Kia Sportage in as my radio stopped working and my engine sounded like it wouldn’t turn over sometimes. They figured out that it was poss I brought my Kia Sportage in as my radio stopped working and my engine sounded like it wouldn’t turn over sometimes. They figured out that it was possibly my battery as it was low, and Jenna recommended that I come back another day to see if they could figure out if that was the issue and to hopefully get it down to where it would be covered by my warranty. I appreciate her for thinking of that and getting that sorted out for me to come back to do that another day. More

Oil change The service personnel have always been exceptional..knowledgable..professional..friendly..understanding..goes beyond to help with any problems; we j The service personnel have always been exceptional..knowledgable..professional..friendly..understanding..goes beyond to help with any problems; we just do not understand the turn overs with the personnel in this department. More

Subperb service Prompt and courteous service. Staff is friendly and helpful. Service was completed as we were told but it did take a little longer than they said but Prompt and courteous service. Staff is friendly and helpful. Service was completed as we were told but it did take a little longer than they said but not bad. The only negative thing was we were told we would have a loaner car but because of the weather they said they couldnt. By the time of our appointment roafs were clear and good shape but still no loaner car. More

Very helpful. Great friendly people working there. The service department was very friendly and most helpful. It was s great experience. Matt went out of his way to help me. He fit me into the sched The service department was very friendly and most helpful. It was s great experience. Matt went out of his way to help me. He fit me into the schedule, got me a loaner car and completed my service right on time. More

My experience was excellent My service was excellent I was in and out within 5min. of when my service advisor said and she went out of her way to get answers to all questions I h My service was excellent I was in and out within 5min. of when my service advisor said and she went out of her way to get answers to all questions I had. More

Very helpful to me. MY car would not start, and you people were so helpful. My husband passed away and this is the first time I've has to do this on my own. So everyone MY car would not start, and you people were so helpful. My husband passed away and this is the first time I've has to do this on my own. So everyone was very kind to me. More

Great Service Never disappointed with the service I receive from Rusty Wallace KIA. Jenna was very nice and helpful. I always get my oil changed at this location. Never disappointed with the service I receive from Rusty Wallace KIA. Jenna was very nice and helpful. I always get my oil changed at this location. More

Informative pleasant courteous knowledgeable Salesman was courteous and respectful. He was not pushy. He knew inventory thoroughly, as well as options for each car. He allowed plenty of time for Salesman was courteous and respectful. He was not pushy. He knew inventory thoroughly, as well as options for each car. He allowed plenty of time for us to make our decisions and offered insightful suggestions. More

Service Department Outstanding employees. This service department is the best I have ever dealt with. And that's over about 53 years of dealing with service departmen Outstanding employees. This service department is the best I have ever dealt with. And that's over about 53 years of dealing with service departments. More

Great They took care of my oil change like I asked. I couldnt afford everything that I needed so Jenna explained what my priorities would be to take care of They took care of my oil change like I asked. I couldnt afford everything that I needed so Jenna explained what my priorities would be to take care of first. More