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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
January 29, 2019
Oil change Went in for an oil change & running light replacement & they accidentally forgot the running light so they replaced it at their cost with no issues or Went in for an oil change & running light replacement & they accidentally forgot the running light so they replaced it at their cost with no issues or questioning. More
by Shell10
Verified CustomerEmployees Worked With
Chris Palumbo
January 29, 2019
Enjoyable experience The staff is courteous & efficient. Waiting area is very nice. The mechanic work is always good. Overall, the entire experience was very pleasant and The staff is courteous & efficient. Waiting area is very nice. The mechanic work is always good. Overall, the entire experience was very pleasant and quick. More
by Libby
Employees Worked With
Matt Fisher
January 29, 2019
GREAT PEOPLE!!!! Great people and place to work with you!!! Always friendly staff!!! Just give them a call and they will take care of you! They have a GREAT STAFF!!! Great people and place to work with you!!! Always friendly staff!!! Just give them a call and they will take care of you! They have a GREAT STAFF!!!! More
by JDX2
Employees Worked With
Matt Fisher
January 29, 2019
Great Service people. I always have a great service experince with Rusty Wallace Kia in Alcoa. I usually work with Matt Fisher, but I had Jenna Mayes this time and she did I always have a great service experince with Rusty Wallace Kia in Alcoa. I usually work with Matt Fisher, but I had Jenna Mayes this time and she did a great job. More
by DAVEMASH
Employees Worked With
Jenna Mayes
January 29, 2019
Great Service Only went in for an Oil change and they told me about recalls and corrected them during this appt so I would not have to make another trip for the ser Only went in for an Oil change and they told me about recalls and corrected them during this appt so I would not have to make another trip for the service. More
by ALLYSONSIMPSON
January 29, 2019
A great service. I had a great service done on my Sorento. I do think the oil change is a little steep in price.Will use them again. I had a great service done on my Sorento. I do think the oil change is a little steep in price.Will use them again. More
by SALLEN1382
Employees Worked With
Chris Palumbo
January 29, 2019
Great experience buying a car! This was the best experience I’ve ever had buying a car! I will recommend Greg Taylor to anyone. He’s a great sales man This was the best experience I’ve ever had buying a car! I will recommend Greg Taylor to anyone. He’s a great sales man More
by The Chaneys
January 28, 2019
Misleading Info Called to tell us we needed new brakes that they were metal on metal. Not one squeaking sound has come from the brakes. Then proceed to tell us that t Called to tell us we needed new brakes that they were metal on metal. Not one squeaking sound has come from the brakes. Then proceed to tell us that the breakware indicator was gone then acknowledged that they didn’t have breakwear indicators to begin with. Was doing everything he could to make sell. They probably should be changed due to the millage but there’s no reason to lie to make a sell. More
by Steph
Employees Worked With
Chris Nunley
January 28, 2019
Didn't sweep car out Long wait.1.5 wait. Employees very friendly, curtious. Car wasn't swept out, for the price charged. My man is on hospice to long a wait. He didn't wan Long wait.1.5 wait. Employees very friendly, curtious. Car wasn't swept out, for the price charged. My man is on hospice to long a wait. He didn't want me coming by myself. More
by XPATCHES84x
Employees Worked With
Jenna Mayes
January 28, 2019
I came in for an oil change and new front wipers. I didnt have an appointment but they got me in. As fast as they could. I also asked for help with my bluetooth and also got that to work ad well. I didnt have an appointment but they got me in. As fast as they could. I also asked for help with my bluetooth and also got that to work ad well. More
by KISSKIM50
Employees Worked With
Chris Palumbo
