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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
January 27, 2019
Recall work Very friendly staff. Clean waiting area with tv and charging stations and drinks. Pleasant and comfortable. Fast service. Even washed my car which Very friendly staff. Clean waiting area with tv and charging stations and drinks. Pleasant and comfortable. Fast service. Even washed my car which was unexpected. More
by TNYANKEE78
Verified CustomerEmployees Worked With
Jenna Mayes
January 27, 2019
PEACE OF MIND My second oil change and tire rotation at Rusty Wallace KIA was another great experience ! JENNA that greeted me and checked me out was awesome and ma My second oil change and tire rotation at Rusty Wallace KIA was another great experience ! JENNA that greeted me and checked me out was awesome and made me comfortable ! While in the waiting area there was a gentleman that worked there and asked me and another felllow waiting if we were comfortable and if we needed anything....... GREAT CARE AND CONCERN AND CUSTOMER SERVICE ! Look forward to my time there again ! My son will be looking to trade cars and this dealership will be his first stop !!!!! THANK YOU RUSTY WALLACE KIA ALCOA HIGHWAY More
by GRZZL
January 27, 2019
Superb customer experience Service staff is always friendly and professional, with a pleasant ATMOS and warm coffee in the waiting area. Clear explanation of what was done to my Service staff is always friendly and professional, with a pleasant ATMOS and warm coffee in the waiting area. Clear explanation of what was done to my vehicle. More
by RIGREENE68
Employees Worked With
Jenna Mayes
January 27, 2019
Pleasant experience I didn’t have an appointment to get my oil changed and had to be worked in. Not a long wait and the service manager gave me updates and I got a free c I didn’t have an appointment to get my oil changed and had to be worked in. Not a long wait and the service manager gave me updates and I got a free car wash! More
by jvalentine1133
Employees Worked With
Matt Fisher
January 26, 2019
Was looking for a certain vehicle and I drove off lot with t I have given this rating because of the friendly people and the wonderful service they provided I would recommend this dealership to anyone. I bought I have given this rating because of the friendly people and the wonderful service they provided I would recommend this dealership to anyone. I bought my first car here 13 years ago and now my second. More
by DLEWIS4909
Employees Worked With
January 26, 2019
It was a great experience and great dealership, I had been to other dealerships and yours was the best to deal with thank you.Will tell all our friends and family about your Kia dealership. I had been to other dealerships and yours was the best to deal with thank you.Will tell all our friends and family about your Kia dealership. More
by WEH51
Employees Worked With
January 26, 2019
Excellent service The dealership is very friendly, efficient and provides great service. Matt and Jenna were knowledgeable and very helpful to explain what the mechani The dealership is very friendly, efficient and provides great service. Matt and Jenna were knowledgeable and very helpful to explain what the mechanics did and checked and what my Kia might need in the future. I appreciated there professionalism. More
by LLROSEN
Employees Worked With
Matt Fisher, Jenna Mayes
January 26, 2019
So pleased! I couldn't find my insurance card for the paper work to drive the loaner. The young man and women took time to call and get the information for me. Th I couldn't find my insurance card for the paper work to drive the loaner. The young man and women took time to call and get the information for me. They went above and beyond had my vehicle all done cleaned up and ready for me in no time. More
by Mntsplndr
Employees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes
January 25, 2019
Kia optima recall The service dept was great. They had to keep my car for a couple weeks but they fixed it and it's running great. They were all friendly and courteous The service dept was great. They had to keep my car for a couple weeks but they fixed it and it's running great. They were all friendly and courteous More
by J.CAROL.BROWN1972
Employees Worked With
Chris Palumbo
January 25, 2019
Great experience I had a great experience at Rusty Wallace when I took my car for regular maintenance,oil change,etc. everyone was very nice and helpful. Ready to ans I had a great experience at Rusty Wallace when I took my car for regular maintenance,oil change,etc. everyone was very nice and helpful. Ready to answer any question I had. Worthwhile Will recommend to everyone More
by h.dorothy95
Employees Worked With
Matt Fisher, Chris Palumbo, Chris Nunley
