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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
January 20, 2019
Always excellent until this visit This is a text from dealer; Your SPORTAGE is scheduled for service on 01/09/2019 09:00 AM at RUSTY WALLACE KIA OF ALCOA. My husband arrives at 9. Th This is a text from dealer; Your SPORTAGE is scheduled for service on 01/09/2019 09:00 AM at RUSTY WALLACE KIA OF ALCOA. My husband arrives at 9. They said you don't have an appointment. He said, yes I do. Dealer, no you'll have to make an appointment. He said, my wife did & we reserved a rental for the day. After an hour, they accepted & gave him a rental. Car wasn't done until the next day. Not convenient or professional. Everyone's schedule is crazy, that's the reason for making time to keep up with maintenance on your vehicle & making an appointment. More
by MICHUD5511
Verified Customer
January 20, 2019
Aqesome! We really liked the personal treatment we received! Good service! You have great employees! Thank you for having thoughtful people on your team! Keep We really liked the personal treatment we received! Good service! You have great employees! Thank you for having thoughtful people on your team! Keep up the good woek! More
by avavance
Employees Worked With
I forgot the names!, Matt Fisher
January 20, 2019
Honest and Friendly I recently moved back to the area from Southern West Virginia. I've had regular service here twice, plus a recall service. Every time, the managers ar I recently moved back to the area from Southern West Virginia. I've had regular service here twice, plus a recall service. Every time, the managers are very professional and friendly. There's plenty of drinks, snacks, and comforts in the lounge and they've been great about recommending needed service without being pushy on when to do it or what parts to get. I always feel well taken care of when I leave! More
by RACABUH
Employees Worked With
Matt Fisher
January 20, 2019
Went well, but had to wait a week for an appointment, late i Wish you, could be faster with setting an appointment for oil, tire rotation. I like to come early, but would have had to wait another week . I always Wish you, could be faster with setting an appointment for oil, tire rotation. I like to come early, but would have had to wait another week . I always come on saterday , that’s the only time I have. Just a suggestion, but it worked out. More
by CONNIESLEE806
January 19, 2019
Kia for life Everytime we go to the dealership we are promptly greeted and everyone is always very friendly and courteous. We love our Kia and Rusty Wallace Kia Al Everytime we go to the dealership we are promptly greeted and everyone is always very friendly and courteous. We love our Kia and Rusty Wallace Kia Alcoa!! More
by Kia fan 4 life!
January 19, 2019
Gas leak not found Appreciated that Kia is continuing to resolve our intermittent gas odor thru cabin vents. Hoping the source of front end fuel is found before we get t Appreciated that Kia is continuing to resolve our intermittent gas odor thru cabin vents. Hoping the source of front end fuel is found before we get toasted. More
by Preacher Bill
Employees Worked With
Chris
January 19, 2019
Chris in service was great, so nice and courteous, was very They didnt have an opening but when I explained about the loud rubbing sound,and squeak that was driving me crazy, they said come on an we will work y They didnt have an opening but when I explained about the loud rubbing sound,and squeak that was driving me crazy, they said come on an we will work you in and they did. Got every thing taken care off, they were great! More
by Flower power 111
Employees Worked With
Christopher Palumb
January 18, 2019
Great people The service department is great what nice people could not ask for a better service department. I always go here and always will. No matter what they The service department is great what nice people could not ask for a better service department. I always go here and always will. No matter what they are nice and so helpful More
by VALERIEMCGEE1987
Employees Worked With
Chris
January 18, 2019
Excellent Garry was very personable. He did a wonderful job to get the price and monthly payments affordable for me. He is certainly an asset to Rusty Wallace K Garry was very personable. He did a wonderful job to get the price and monthly payments affordable for me. He is certainly an asset to Rusty Wallace Kia dealership. More
by MRHICKS0717
Employees Worked With
January 17, 2019
. About sales person. The salesman was very friendly and knowledgeable. He was no demanding or pushy. He wanted the sale to be a good experience. And to see that the buyer The salesman was very friendly and knowledgeable. He was no demanding or pushy. He wanted the sale to be a good experience. And to see that the buyer was happy and satisfied. My wife and I are happy with our purchase. More
by JBOB1943
Employees Worked With
Scott Steadman, Brandon Chaffins
