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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
January 02, 2019
Kia sportage They were great to us and didn’t leave us hanging out all day. I would go back again and tell everyone about the service we received They were great to us and didn’t leave us hanging out all day. I would go back again and tell everyone about the service we received More
by Cargirl linda321
Verified CustomerEmployees Worked With
January 01, 2019
2019 Kia Forte S My expectations were met above and beyond. By far the best customer service around. Everyone is helpful and friendly. I love my new car. I will alway My expectations were met above and beyond. By far the best customer service around. Everyone is helpful and friendly. I love my new car. I will always recommend Kia to anyone I know. Thank you for the excellent service. More
by christopher.boyle13
Employees Worked With
Adam Fair
January 01, 2019
5 star Was extremely happy with the salesman Aubrey he was very helpful , answered all of our questions . Aubrey Made us comfortable with every step of t Was extremely happy with the salesman Aubrey he was very helpful , answered all of our questions . Aubrey Made us comfortable with every step of the process. We told him what we wanted and he got us in the prefect car at The exact price we wanted to pay . Hreat place to buy a car. I highly recommend Aubrey Chiffins. More
by MOMMASTEW82
January 01, 2019
Buys new car great experience. Went to look at anew Kia. Greg our sale person. was great Ask us questions about our needs and helped us pick out the right vehicle for us. Left wit Went to look at anew Kia. Greg our sale person. was great Ask us questions about our needs and helped us pick out the right vehicle for us. Left with a great SUV. More
by RUTHMSTONE62
Employees Worked With
December 30, 2018
Excellent service The service center always gets me in and out in a timely manner. Fluids are checked, oil is changed, tires are rotated, brakes are checked. The service center always gets me in and out in a timely manner. Fluids are checked, oil is changed, tires are rotated, brakes are checked. More
by grace4eachday
December 30, 2018
Overall experience was great Andy Woodward was our salesman. He was very polite,a d very informative. He worked with us to get a great car with a payment we could handle. I would Andy Woodward was our salesman. He was very polite,a d very informative. He worked with us to get a great car with a payment we could handle. I would definitely reccomend this dealership to my friends. More
by Donna Beard
Employees Worked With
Andy Woodward
December 29, 2018
Good dealership I ended up trading when I didn't anticipate. I liked the car I purchased and the staff was knowledge and patient. There were a couple of details that I ended up trading when I didn't anticipate. I liked the car I purchased and the staff was knowledge and patient. There were a couple of details that I didn't like but we ultimately came to an agreement. More
by Optima Fan 2
December 29, 2018
Auto purchases Tyler kitts and clay magee are good at their job, they make every person feel welcome this is the third auto I have purchased there. I tell everyone t Tyler kitts and clay magee are good at their job, they make every person feel welcome this is the third auto I have purchased there. I tell everyone to deal with you guys. Thank you. More
by helenrowland509
Employees Worked With
Other Employees :
Not sure of the name of the new sales manager, I didn't really care for him
December 29, 2018
Helpful and Friendly Greg Taylor and the rest of the Rusty Wallace members I dealt with were very friendly and helpful. Greg made sure I got exactly what I was looking for Greg Taylor and the rest of the Rusty Wallace members I dealt with were very friendly and helpful. Greg made sure I got exactly what I was looking for, nothing less. I rolled up with a trade in that popped a coolant hose in their parking lot. Multiple people chipped in to hunt the part down and actually do the repair to get my vehicle trade in ready. They didn't try to up sell services that didn't make sense for me to get and recommended ones that were. They had a great selection of vehicles as well. More
by ottarts
Employees Worked With
December 28, 2018
Our car broke down but it was due to a recall. When our car broke down we were amazed because it's a Kia and we have faith in the brand. The service dept. arranged a tow, got us a rental car, and When our car broke down we were amazed because it's a Kia and we have faith in the brand. The service dept. arranged a tow, got us a rental car, and our car was back in a week. And with an unexpected surprise. Due to a recall the engine was under warranty. We got a new motor! Thank you Kia! More
by CINDYADAMS865
Employees Worked With
Matt Fisher
