Rusty Wallace Kia Alcoa

Fairly easy experience. I came in looking for a new vehicle as I was upside down in my trade. Garry and Cort made it work so I could get into a better position. I came in looking for a new vehicle as I was upside down in my trade. Garry and Cort made it work so I could get into a better position. More

Major safety issues and customer comfort The one positive was Matt Fisher. Great people skills. However, dealing with major traffic congestion when I finally did find the service departmen The one positive was Matt Fisher. Great people skills. However, dealing with major traffic congestion when I finally did find the service department was not expected. When you enter the waiting room NO directions/person was available. Had to ask people in waiting room where an actual person was. I was totally dismayed by the fact you had to exit building and walk between cars that were moving forward.into the shop area. I stood their 15 mins before someone was free to assist me. It was cold and the garage door left up the entire time. I’m totally amazed if the disregard of safety and the customer experience. More

Great Experience The salesman Tyler was not pushy and tried to get me what I wanted in a vehicle....he was able to find me the right vehicle with the color I wanted bo The salesman Tyler was not pushy and tried to get me what I wanted in a vehicle....he was able to find me the right vehicle with the color I wanted both inside and out. Everything went smoothly. If you're looking for a great place to purchase a vehicle I would recommend this place.... ask for Tyler. More

Good fast service Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed the car at the service completion. More

Customer service + no pressure = happy new car owner It was time to trade in the 2005. We had an ideal of what we wanted but figured we’d do some looking around at different dealers. After just a bit of It was time to trade in the 2005. We had an ideal of what we wanted but figured we’d do some looking around at different dealers. After just a bit of internet searches on new cars, we stopped in at Rusty Wallace Kia. Although we did not buy the first night due to a trip out of town, when we got back we went in and made the purchase. Never went to any other dealers. Totally felt 100% comfortable with everyone at RW Kia of Alcoa. Now that we have the new Kia Soul ! For a few days, my wife loves it! More

Awesome service😁 I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance th I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance they are always there to help! More

Good experience. Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored with no problem More

Great service Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! More

Great Service! The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer a The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer at this dealership and have always received great service. Thank You. Merry Christmas! More

Repairs Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They also did an upgrade from Kia at no charge. Team is always efficient, helpful, and effective. One of the best service shops I have been associated with. Highly recommend. Matt was especially helpful and courteous. Wish all service reps were as good as him. More