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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
December 27, 2018
Great Experience The salesman Tyler was not pushy and tried to get me what I wanted in a vehicle....he was able to find me the right vehicle with the color I wanted bo The salesman Tyler was not pushy and tried to get me what I wanted in a vehicle....he was able to find me the right vehicle with the color I wanted both inside and out. Everything went smoothly. If you're looking for a great place to purchase a vehicle I would recommend this place.... ask for Tyler. More
by Kelley D.
Verified CustomerEmployees Worked With
December 27, 2018
Good fast service Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed the car at the service completion. More
by HTRMAN29
Employees Worked With
Matt Fisher
December 26, 2018
Customer service + no pressure = happy new car owner It was time to trade in the 2005. We had an ideal of what we wanted but figured we’d do some looking around at different dealers. After just a bit of It was time to trade in the 2005. We had an ideal of what we wanted but figured we’d do some looking around at different dealers. After just a bit of internet searches on new cars, we stopped in at Rusty Wallace Kia. Although we did not buy the first night due to a trip out of town, when we got back we went in and made the purchase. Never went to any other dealers. Totally felt 100% comfortable with everyone at RW Kia of Alcoa. Now that we have the new Kia Soul ! For a few days, my wife loves it! More
by VINCENTB
Employees Worked With
December 26, 2018
Awesome service😁 I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance th I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance they are always there to help! More
by chefsamvega
Employees Worked With
Matt Fisher
December 23, 2018
Good experience. Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored with no problem More
by glenmar72
Employees Worked With
Matt Fisher
December 23, 2018
Great service Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! More
by Matlock2161
Employees Worked With
Brandon Chaffins, Matt Fisher
December 22, 2018
Great Service! The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer a The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer at this dealership and have always received great service. Thank You. Merry Christmas! More
by Lois321
Employees Worked With
Chris Calumbo
December 21, 2018
Repairs Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They also did an upgrade from Kia at no charge. Team is always efficient, helpful, and effective. One of the best service shops I have been associated with. Highly recommend. Matt was especially helpful and courteous. Wish all service reps were as good as him. More
by SMITHAVE
Employees Worked With
Matt Fisher
December 21, 2018
Service of my car Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just t Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just tell me. I was extremely appreciative . He definitely has people skills in addition to mechanical skills. More
by jungie1
Employees Worked With
Did not get the name of the person I dealt with.
December 21, 2018
My experience I really feel like I only had one option and I like my soul but they put a cap on how much car I could get as soon as I made the mistake of telling th I really feel like I only had one option and I like my soul but they put a cap on how much car I could get as soon as I made the mistake of telling them my budget. Not a great experience but not any worse than other dealerships. also the warranty is not great as you have to use only there dealership for all oil changes. More
by patrick1971
