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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
December 21, 2018
Service of my car Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just t Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just tell me. I was extremely appreciative . He definitely has people skills in addition to mechanical skills. More
by jungie1
Verified CustomerEmployees Worked With
Did not get the name of the person I dealt with.
December 21, 2018
My experience I really feel like I only had one option and I like my soul but they put a cap on how much car I could get as soon as I made the mistake of telling th I really feel like I only had one option and I like my soul but they put a cap on how much car I could get as soon as I made the mistake of telling them my budget. Not a great experience but not any worse than other dealerships. also the warranty is not great as you have to use only there dealership for all oil changes. More
by patrick1971
December 21, 2018
Efficient, accurate, effective, economical. Came in for help with a funny transmission noise. Service found there transmission cooler lines And the transmission cooler itself were leaking transm Came in for help with a funny transmission noise. Service found there transmission cooler lines And the transmission cooler itself were leaking transmission fluid damaging the transmission, which was replaced by the insurance company as caused by an accident almost two years ago. Friendly prompt and courteous service. A nice modern facility. Visited briefly with sales representatives concerning a possible replacement vehicle, and was treated very well. More
by Kiaguy
Employees Worked With
December 21, 2018
Fast and good service Great service friendly employees I would highly recommend rusty Wallace Kia to anyone. Good prices and deals. Great customer service experience and no Great service friendly employees I would highly recommend rusty Wallace Kia to anyone. Good prices and deals. Great customer service experience and not a long wait More
by AWASHAM
Employees Worked With
Chris
December 20, 2018
Excellent service and customer care Always have received excellent service on my vehicle. Been doing business with this dealership for years. They are top notch. Service rep, Matt Fisher Always have received excellent service on my vehicle. Been doing business with this dealership for years. They are top notch. Service rep, Matt Fisher, is exceptional. Does a fantastic job. More
by DALE22
Employees Worked With
Brandon Chaffins, Matt Fisher
December 20, 2018
Satisfied and pleased. Service out standing and very helpful. I believe the young man who took care of my service was Chris, so nice and even went out of his way to bri Service out standing and very helpful. I believe the young man who took care of my service was Chris, so nice and even went out of his way to bring my car to me. More
by D1937GRIFFIN
Employees Worked With
Chris
December 20, 2018
The best! I always receive amazing service. Prompt, correct, and so polite and friendly. I would recommend RW Kia Alcoa to anyone who appreciates good service. I always receive amazing service. Prompt, correct, and so polite and friendly. I would recommend RW Kia Alcoa to anyone who appreciates good service. They are so dependable. More
by vbyrge
Employees Worked With
Chris Nunley
December 19, 2018
personal very pleasant-attentive to my requests Customer oriented, attention to detail, very approachable, easy to work with. Courteous, kept me updated on the progress of the service. Let me know Customer oriented, attention to detail, very approachable, easy to work with. Courteous, kept me updated on the progress of the service. Let me know there was refreshments available More
by dianarongstad62
Employees Worked With
Brandon Chaffins
December 19, 2018
1st 5000 mile service My 1st visit. Chris was super nice & they were quick to get my oil changed & tires rotated. It was raining & he still had it washed. Would be nice My 1st visit. Chris was super nice & they were quick to get my oil changed & tires rotated. It was raining & he still had it washed. Would be nice if they vacuumed it too. More
by MCMULLING66
Employees Worked With
Chris in service dept
December 19, 2018
Friendly and professional staff Tyler and his father were great to work with. They were very personable and knowledgeable and made the car buying experience fun. Tyler matched our Tyler and his father were great to work with. They were very personable and knowledgeable and made the car buying experience fun. Tyler matched our needs to the right vehicle with the first test drive, which is the vehicle we purchased. More
by BOBSCHWARTZ25
