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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
December 19, 2018
recall check Staff is always very courteous. They explain in detail what they have done and what they are going to do to your vehicle. The waiting lounge is very c Staff is always very courteous. They explain in detail what they have done and what they are going to do to your vehicle. The waiting lounge is very clean and comfortable. More
by SJHARRIS819
Verified CustomerEmployees Worked With
December 19, 2018
Replacement of broken seat part Professional, timely and courteous service. Part replacement piece was ordered and delivered on timely manner. Service appointment was made in a timel Professional, timely and courteous service. Part replacement piece was ordered and delivered on timely manner. Service appointment was made in a timely manner. Nice lounge area for waiting More
by NANCYGATZA
Employees Worked With
I don’t remember persons name, Matt Fisher
December 18, 2018
wonderful customer service I had no appointment to go in, last minute stop in. They were very accommodating to my needs. Very friendly staff always and always helpful. I had no appointment to go in, last minute stop in. They were very accommodating to my needs. Very friendly staff always and always helpful. More
by melging
December 18, 2018
Fixed airbag The service was great and they found time to take care of my daughters airbag even though they were booked up. They were more concerned for her safety The service was great and they found time to take care of my daughters airbag even though they were booked up. They were more concerned for her safety than their time and we appreciate it very much. If we need anything else done we will come back to Rusty Wallace KIA Alcoa. More
by Ken3223
Employees Worked With
Matt Fisher
December 18, 2018
Always Great Service. I am totally satisfied with Rusty Wallace service department. This is my second Kia and have always had my service done there on both. Scheduling onli I am totally satisfied with Rusty Wallace service department. This is my second Kia and have always had my service done there on both. Scheduling online is easy and service is quick and well done. Finally the service representatives are great. Well worth the cost. More
by MARK.ROME4
Employees Worked With
Matt Fisher
December 17, 2018
Work done was as promised When I bought my car at Rusty Wallace Kia, there were a couple of scratches on it that needed to be fixed. They promised to do that. When I got my car When I bought my car at Rusty Wallace Kia, there were a couple of scratches on it that needed to be fixed. They promised to do that. When I got my car back, it looked great! The service team did a great job! More
by Sherry
December 17, 2018
Great People Everyone treated us well, love my car, and the staff at Rusty Wallace Kia in Louisville. Looking forward to having my new car for many years! Everyone treated us well, love my car, and the staff at Rusty Wallace Kia in Louisville. Looking forward to having my new car for many years! More
by fire_chic190
December 16, 2018
Courteous and efficient Welcome desk was very courteous and friendly. Stated that overall time for repair and recall correction would be 2.5 hrs but time was actually about Welcome desk was very courteous and friendly. Stated that overall time for repair and recall correction would be 2.5 hrs but time was actually about 1hr. Certainly will be continuing to deal with Rusty Wallace Kua. More
by THANDLER
Employees Worked With
Matt Fisher
December 16, 2018
Oil Change Service advisor very courteous and efficient. My vehicle was delivered on time. No problems encountered during this visit. Would certainly recommend R Service advisor very courteous and efficient. My vehicle was delivered on time. No problems encountered during this visit. Would certainly recommend Rusty Wallace KIA service department. More
by Mr. Cochran
Employees Worked With
Matt Fisher
December 16, 2018
Excellent Fast, easy appointment, friendly staff and excellent management team. I made an appointment for 930am and did not have to wait for my appointment. W Fast, easy appointment, friendly staff and excellent management team. I made an appointment for 930am and did not have to wait for my appointment. Wonderful service. More
by LISABESTNANA
