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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
December 16, 2018
Process didn't take long . Tyler was great Service was excellent ! I was treated very well. Car didn't have a manual Tyler got me one also contracted previous car owner to find the 2nd key Service was excellent ! I was treated very well. Car didn't have a manual Tyler got me one also contracted previous car owner to find the 2nd key More
by Shm3i4
Verified Customer
December 15, 2018
Friendly, very helpful, fast They were very helpful and honest up front without the usual car dearler runaround. They offered us a fair price on our trade without raising the sale They were very helpful and honest up front without the usual car dearler runaround. They offered us a fair price on our trade without raising the sale price of their car.This is the 2nd vehicle purchased from this dealer in 12 months and would highly recommend them to all family and friends. Total time spent at the dealership was less than 1 hour. Thank you Rusty Wallace Kia on Alcoa highway More
by GRUBBTRUCKING
December 15, 2018
Always thorough and polite I have purchased 3 cars from here and a great sales point is the service department. My wife isn't afraid to go alone and that means alot I have purchased 3 cars from here and a great sales point is the service department. My wife isn't afraid to go alone and that means alot More
by Ottermill78
Employees Worked With
Matt Fisher
December 15, 2018
It was great! The process was professional and convenient. The staff were helpful and the prices were reasonable. The waiting area is clean and stocked with snacks, The process was professional and convenient. The staff were helpful and the prices were reasonable. The waiting area is clean and stocked with snacks, which is very nice if you have been running errands and pressed for time. I will be back. More
by John Tallent
Employees Worked With
Chris (I can’t read the last name. )
December 13, 2018
Good quick service I was greeted with a smile immediately , given a loaner so I could go to work and my car was ready quickly. They were very professional and did exactl I was greeted with a smile immediately , given a loaner so I could go to work and my car was ready quickly. They were very professional and did exactly what was asked. More
by jhilton0002
December 12, 2018
Fast, efficient, accurate Appointment was made for my convenience. Work was started as soon as I got there. Repair was done accurately and in a in a timely manner. Appointment was made for my convenience. Work was started as soon as I got there. Repair was done accurately and in a in a timely manner. More
by Driver
Employees Worked With
Matt Fisher
December 12, 2018
Quick and easy We mainly worked with Internet Manager Greg Taylor. Greg was easy to communicate with, he was responsive and catered to any question or concern we had We mainly worked with Internet Manager Greg Taylor. Greg was easy to communicate with, he was responsive and catered to any question or concern we had. We spent around a total of 45 minutes during the whole process. The only negative expert from this visit was 7hrs after we bought the car service lights alerted us to a problem and we had to bring the car in and a part was malfunctioning in which needed repair. Other than that a great experience. We have bought 4 vehicles from Rusty Wallace and will continue to do so. More
by Kayd321
Employees Worked With
December 11, 2018
Great I've owned just about every vehicle made had dealings with many service people never have I been as pleased as I am with the folks at Rusty's Alcoa . I've owned just about every vehicle made had dealings with many service people never have I been as pleased as I am with the folks at Rusty's Alcoa . They are fast and never try to sell you anything until your vehicle needs it .Very pleased. J.P. Seymour TN. More
by J.P
Employees Worked With
cant Remember names all are great
December 11, 2018
Problem resolved The service department is friendly and is quick to resolve the problem. I am given my options and told at the beginning if there will be a charge and The service department is friendly and is quick to resolve the problem. I am given my options and told at the beginning if there will be a charge and how much it will be. No surprises. More
by cynthiahulse
Employees Worked With
Matt Fisher
December 11, 2018
Great service The manager was amazing, took great care of us to make sure we got what we needed for the price we needed. Above and beyond what we expected! The manager was amazing, took great care of us to make sure we got what we needed for the price we needed. Above and beyond what we expected! More
by GYWF4728
